Junior Network Engineer - Ladson, SC
About The Position
Our enterprise-level client is seeking to add a Junior Network Engineer to the team in Ladson, SC. This role requires excellent problem-solving skills, the ability to engage with subject matter experts (SMEs) and offshore teams, and the discipline to complete tasks within assigned shift hours while maintaining clear communication with customers. The role also includes participation in an on-call rotation every other weekend. Key Responsibilities: Provide support for end users, with emphasis on network-related issues. Participate in and follow network troubleshooting discussions, escalating when necessary. Engage with SMEs, offshore resources, and team members to resolve complex technical problems. Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA. Communicate effectively with customers through email and status reports. Support deployment, configuration, and maintenance of desktop systems and network-connected devices. Maintain focus on team-wide issues and contribute to knowledge sharing. Participate in an on-call rotation every other weekend to provide after-hours support.
Requirements
- Minimum 3+ years of networking experience, preferably in a Cisco environment.
- Strong understanding of Cisco Routing and Switching (CCNA preferred).
- Hands-on experience with ServiceNow or similar ITSM ticketing platforms.
- Familiarity with desktop support processes, including troubleshooting hardware, software, and network connectivity issues.
- Ability to interpret and apply basic network design principles across access, distribution, and core layers.
- Cisco Certified Network Associate (CCNA) – Routing & Switching.
Nice To Haves
- Strong communication, technical, and interpersonal skills for customer-facing support.
- Experience with fiber path planning, cabling, and rack-mounted hardware installation.
- Knowledge of IOS upgrades and configuration loads.
- Proficiency with Cisco CLI commands.
- Prior experience supporting users in enterprise or service provider environments.
- Exposure to hybrid support teams (onshore and offshore collaboration).
Responsibilities
- Provide support for end users, with emphasis on network-related issues.
- Participate in and follow network troubleshooting discussions, escalating when necessary.
- Engage with SMEs, offshore resources, and team members to resolve complex technical problems.
- Manage ServiceNow tickets, ensuring timely updates and resolution according to SLA.
- Communicate effectively with customers through email and status reports.
- Support deployment, configuration, and maintenance of desktop systems and network-connected devices.
- Maintain focus on team-wide issues and contribute to knowledge sharing.
- Participate in an on-call rotation every other weekend to provide after-hours support.
Benefits
- 6-month contract / extension and perm conversion are possible with good performance.
- $23-25 w2 per hour plus benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
