IT Support Engineer - Ladson, SC (third shfit)
About The Position
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Ladson, SC to work the third shift. The job site is a manufacturing environment. This is a 6+ month contract position with onsite work in Ladson, SC, requiring a drug and background check. The role involves providing deskside support for end users, including IMAC activities, PC reimaging and deployment, hardware troubleshooting, and supporting Office 365 and Windows OS issues. Responsibilities also include documenting incidents in ServiceNow, collaborating with remote teams, and performing basic network support. The technical environment requires strong experience with Windows desktop support, Office 365, and PC deployment best practices, along with excellent problem-solving and customer service skills.
Requirements
- Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
Nice To Haves
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Certifications such as A+, MCP, or ITIL are a plus but not required
Responsibilities
- Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
Benefits
- $23-25 w2 per hour plus benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
