Junior Learning Advisor

Serefin

21h•Remote

About The Position

Serefin Experiences is seeking a Learning Advisor to work remotely as part of its Customer Experience Centre. The role is responsible for designing, developing, maintaining, delivering, and evaluating learning curriculum for the centre. The ideal candidate is empathetic, patient, understanding, and skilled at listening and encouraging learners, while remaining effective in a fast-paced, high-volume setting. The position covers the learning process from needs analysis and curriculum design through training delivery, learner assessment, evaluation, and administration. The Learning Advisor coordinates learning sessions and resources with relevant teams, delivers training in person, by telephone, or virtually, supports the transfer of learning after sessions, consults with subject matter experts, and maintains learning materials and documentation.

Requirements

Experience in classroom training, virtual and web-based training, and facilitation.
Experience designing and developing curriculum or content, including learning curricula from start to finish.
Customer service experience.
Strong interpersonal, problem-solving, negotiation, mediation, and conflict-resolution skills.
Solid written and oral communication skills, including presentation and facilitation skills.
Excellent time-management, multitasking, and organizational skills.
Ability to work well as part of a team and independently.
Good knowledge of Microsoft Office applications.

Nice To Haves

Certification in adult education, communications, instructional design, instructional technology, learning and development, or a related field.
Previous training experience, including systems and technology training.
Knowledge of current trends and practices in curriculum design and development.
Experience with learning technology, eLearning, and online course design.
Bilingual fluency in English and French.

Responsibilities

Conduct needs analyses with colleagues and stakeholders to identify learning topics and requirements.
Introduce innovative design approaches to new and existing learning curricula and programs.
Develop and maintain learning curricula, programs, documentation, and related materials.
Deliver in-person, telephone, and virtual training modules using appropriate tools and resources.
Support transfer-of-learning plans following learning events.
Evaluate learning curricula and programs.
Benchmark, test, and assess learner performance before, during, and after learning events.
Consult with subject matter experts on learning design, delivery, and evaluation.
Coordinate scheduling, communications, and resource requirements for learning sessions with appropriate departments or teams.
Maintain learning materials, handbooks, user guides, and courses.
Perform other duties as assigned.