Junior IT Generalist

Legal Services of the H•White Plains, NY

4d•$63,000 - $69,000•Hybrid

About The Position

For more than 50 years, Legal Services of the Hudson Valley (LSHV) has been providing free, high-quality legal counsel in civil matters when basic human needs are at stake, including eviction and foreclosure prevention, domestic violence, disability, elder law, healthcare, consumer fraud and more. Our services support almost 600,000 poor and low-income families and individuals who cannot afford an attorney in our seven-county service area. With the gap separating those who can and cannot afford legal representation widening each day, we work to ensure that everyone has equal access to justice, regardless of their ability to pay. As the only provider of comprehensive civil legal services in the lower and mid-Hudson Valley (Westchester, Putnam, Dutchess, Rockland, Orange, Ulster and Sullivan), LSHV is proud to have handled over 12,000 cases impacting over 27,000 household members including over 10,000 children last year. LSHV is made up of ten offices, and a dedicated and highly skilled staff of attorneys, paralegals, and administrative professionals. Legal Services of Hudson Valley is dedicated to building a highly skilled workforce that reflects the diverse communities we serve and where everyone feels supported to bring their authentic selves to work. We are committed to racial justice and promoting equity for all, and we continuously review and strengthen our processes and practices to support our staff, clients and the communities we serve. Respect is a cornerstone of relationships among our staff. Our employee resource groups are self-directed and provide a space for members to support one another and their shared vision. We encourage applications from people of all identities and backgrounds. The Junior IT Generalist (Temp) will support LSHV’s IT operations with a focus on desktop support, endpoint management, asset tracking, infrastructure maintenance, and helpdesk support. This role is ideal for someone with broad IT knowledge and hands-on experience across systems and hardware, who can work independently and travel between LSHV offices as needed.

Requirements

Minimum 2–3 years of experience in IT helpdesk or systems administration.
Broad IT knowledge across systems, hardware, and software.
Proficiency in Windows 10/11, Office 365, Azure, Intune, and Active Directory.
Familiarity with networking protocols (TCP/IP, DHCP, DNS), VPN setup, and firewall management.
Strong troubleshooting and problem-solving abilities.
Ability to work independently while also working collaboratively in a team environment.
Excellent interpersonal, oral and written communication, and customer service skills.
Must be able to lift up to 50 lbs. (servers, batteries, monitors).
Valid driver’s license and access to a vehicle for travel and transporting equipment between LSHV locations.

Nice To Haves

Experience with low-voltage infrastructure tasks preferred.

Responsibilities

Assist with the tracking and management of IT assets across all sites.
Assist with proactive replacement of end-of-life laptops.
Retrieve and decommission outdated equipment.
Maintain and update loaner laptops.
Configure and support endpoints (laptops, desktops).
Conduct day-to-day desktop support visits.
Provide on-site support for tasks not covered by permanent staff.
Deliver responsive and professional support to staff across all locations.
Troubleshoot hardware and software issues in person and remotely.
Assist users with system access, application usage, and general IT inquiries.
Provide onboarding support for new employees, including hardware setup and account provisioning.
Deliver general IT support with a focus on desktop and endpoint tasks.
Assist with asset cleanup and documentation.
Assist in managing helpdesk ticketing systems.
Monitor and prioritize incoming support requests.
Ensure timely resolution and communication with end users.
Escalate complex issues appropriately.
Participate in IT-related projects as assigned, including system upgrades, equipment deployments, and documentation initiatives.
Collaborate with IT leadership to support organizational technology goals.
Clean up obsolete groups in Microsoft Entra.
Implement standardization and improvements to enhance identity and access management.
Support general upkeep of IT infrastructure across office locations.
Perform routine hardware maintenance and replacements (e.g., USB backup batteries).
Assist with cleanup, organization, and decommissioning of legacy equipment and data rooms.
Contribute to maintaining a safe, efficient, and well-documented IT environment.
Perform additional IT-related tasks as requested to support the needs of the department and organization.