IT Generalist - FabLogix

Kelso Industries • Duncan, SC

2h • Onsite

About The Position

Kelso Industries is seeking a hands-on, service-oriented IT Generalist to serve as the onsite IT specialist for office staff, project teams, and shop floor operations at its pipe fabrication and modular manufacturing facilities. The position is the primary liaison to the IT Master Services Provider (MSP), owns day-to-day end-user support and IT equipment, and serves as the primary interface and first-line troubleshooter for the Odoo MRP system. The IT Generalist helps ensure new hires are ready to work on their first day, keeps devices and the local network running reliably, and works with Operations, Production, Procurement, Accounting, HR, and the MSP to support business operations and growth.

The role includes coordinating MSP tickets, escalations, scheduled work, and site visits; assisting with local network and server maintenance; configuring equipment and accounts for new hires; providing Odoo user support and training; managing IT equipment, mobile devices, and shop tablets; and delivering desktop support and reinforcing security practices. The position also supports project-specific IT and document security requirements and IT setup for facility expansions and new sites.

The job is full-time and onsite in Duncan, South Carolina, and reports to the VP Operations. Candidates should have an associate’s degree in Information Technology or a related field, or equivalent work experience, and at least three years of hands-on IT support or help desk experience. The role requires comfort working on an active industrial shop floor while using required PPE.

Requirements

• Associate’s degree in Information Technology or a related field, or equivalent work experience.
• At least 3 years of hands-on IT support or help desk experience.
• Working knowledge of Windows desktop configuration and Microsoft 365, including Outlook, Teams, and SharePoint/OneDrive.
• Working knowledge of Active Directory or Entra ID.
• Understanding of networking fundamentals, including TCP/IP, DHCP/DNS, switches, Wi-Fi access points, and VPN.
• Service-minded and patient, with the ability to explain technology clearly to office and shop users.
• Organized and self-directed, with strong follow-through on tickets, orders, and documentation.
• Comfortable working on an active shop floor in an industrial environment and using required PPE.
• Clear communicator who can turn user issues into actionable requests for the MSP.
• Trustworthy with confidential information and administrative system access.

Nice To Haves

• CompTIA A+ or Network+ certification.
• IT support experience in manufacturing, fabrication, construction, or an industrial environment.
• Experience setting up and supporting iOS and Android mobile devices and tablets, including mobile device management tools.
• ERP or MRP experience, such as SAP or Odoo, in a manufacturing environment.
• Experience working alongside a Managed or Master Services Provider (MSP).

Responsibilities

• Serve as the primary onsite point of contact for the IT Master Services Provider, coordinating tickets, escalations, scheduled work, and site visits.
• Assist the MSP with local network and server maintenance, including patching windows, backup verification, hardware replacement, and hands-on troubleshooting.
• Maintain the local network across office and shop areas, including switches, Wi-Fi access points, printers, plotters, and connectivity to shop floor equipment.
• Track open MSP issues and service levels, and report recurring problems and improvement opportunities to the VP Operations.
• Maintain current documentation of network layout, equipment, licenses, and vendor contacts.
• Configure and prepare desktops and laptops for new hires, coordinating with HR and hiring managers.
• Set up user accounts, email, software, and role-based access, working with the MSP where required.
• Deliver new-hire IT onboarding training covering company systems, Odoo, security practices, and acceptable use.
• Manage offboarding by recovering equipment and coordinating timely removal of system access.
• Serve as the primary interface and first-line troubleshooter for Odoo MRP across production, inventory, purchasing, and accounting users.
• Resolve Odoo user issues, manage user access and roles, and escalate issues to the Odoo implementation partner or MSP as needed.
• Train users on Odoo workflows and develop job aids and quick-reference guides.
• Support data integrity, reporting, and system updates, and help identify MRP process improvements.
• Order IT equipment within approved standards and budget in coordination with Procurement.
• Maintain an accurate IT asset inventory, including assignment, warranty, and replacement lifecycle.
• Manage company cell phones, including carrier account administration, device setup, plan changes, and replacements.
• Set up and support shop floor tablets used for drawings, travelers, time entry, and Odoo work orders, including rugged cases, mounting, and charging.
• Provide desktop and end-user support for hardware, software, printing, and peripherals across office and shop users.
• Reinforce security practices, including multi-factor authentication, password standards, device updates, and phishing awareness, in coordination with the MSP.
• Support client-driven IT and document security requirements on data center and life sciences projects as directed.
• Support IT setup for facility expansions and new sites as the company grows.

Benefits

• Competitive salary and performance-based incentives.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Paid time off.
• Company holidays.
• Growth opportunities and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree