Junior IT Analyst

Sherwin-Williams•Cleveland, OH

4d•$62,256 - $77,641•Onsite

About The Position

The role of the Information Technology Junior Analyst is to provide support as a point-of-contact for store personnel, third party vendors, and store installation managers with networking scheduling, execution, and issues that arise. Opportunities within the PSG IT support organizational structure including Store Computer Operations Helpdesk, working existing open cases, providing both incident troubleshooting and problem management for the field. Significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. Position is not remote/hybrid and will be based out of our Cleveland Hinckley Parkway location.

Requirements

Capable personal attributes.
Aptitude for ongoing development of technical skills.

Responsibilities

Provide support as a point-of-contact for store personnel, third party vendors, and store installation managers with networking scheduling, execution, and issues that arise.
Work existing open cases.
Provide incident troubleshooting and problem management for the field.