Junior IT Analyst

Sherwin-Williams•Cleveland, OH

3d•Onsite

About The Position

The role of the Information Technology Junior Analyst is to provide support as a point-of-contact for store personnel, third party vendors, and store installation managers with networking scheduling, execution, and issues that arise. Opportunities within the PSG IT support organizational structure including Store Computer Operations Helpdesk, working existing open cases, providing both incident troubleshooting and problem management for the field. Significant interaction with personnel of all levels of the Company requires staff members possess very capable personal attributes in addition to aptitude for ongoing development of technical skills. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. Position is not remote/hybrid and will be based out of our Cleveland Hinckley Parkway location.

Requirements

Associate’s degree and 1 year of IT experience OR 6 years of IT experience in lieu of Associate's Degree
Experience with computer hardware and/or software.
Experience in customer service-related work.
Basic understanding of information technology infrastructure and computer platforms.
Basic understanding of computer administration concepts.

Nice To Haves

Experience in project coordination, including planning, execution, and monitoring of projects.
Excellent communication skills for effective collaboration with stakeholders and team members.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Problem-solving skills to address challenges and ensure project success.
Technical skills in Tier 1 troubleshooting, including diagnosing and resolving basic technical issues.
Basic understanding of networking concepts and hardware troubleshooting.

Responsibilities

Manage work order schedules, work in-progress schedule and completion documents for approval of payment.
Manage the maintenance and distribution of new demand, special project, acquisition, renovation, and relocation schedules.
Consult in the reviewing of data drop scopes of work, and termination locations for a project.
Maintain control and follow-up of all problems encountered, illustrating action taken and parties concerned.
Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations and outside vendors.
Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Assist in the creation and deployment of service solutions that will simplify WAN processes.
Manage the process and installation of new WAN network orders.
Manage the process and installation of WAN network vendor orders via email and internet tools.
Participate with office relocations, renovations, new store, and break fix WAN networks.
Assist in the creation and deployment of service solutions that will simplify processes.
Manage the process and installation of new equipment orders.
Manage the process and installation of new vendor wiring orders via email and internet tools.
Take active role in store relocations, renovations, new store, and break fix Local Area Networks.
Assist in stabilization and maintenance of all telephony standard operating procedures and solutions.
Manage the coordination of Sherwin-Williams and vendor activities to ensure successful Store Technology & Operation installations.
Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc. to resolve issues/problems.
Verify invoices reflect services requested and performed, validate any discrepancies with supervisor.
Monitor work order changes and communicate to necessary contacts.
Open and update Service Now reports, create Meister Task cards, place wiring work orders, update tracking and reporting tools.
Contact stores to provide job activity scope and appropriate directions.
Monitor control all channels of ITSM requests.
Coordinate documentation and dispatching of complex Local Area Network issues, Messaging, Server and other concerns to appropriate parts of the organization.
Recommend process and procedural improvements for all individual operational responsibilities.
Assist with Change Management preparations and implementations.
Assist with large projects as may be required to contribute to efficiency, effectiveness, and growth of the department.
Attend meetings in participation with the team.
Produce quarterly reports to include tickets worked, average time for completion, hardware data(units/dollars), and current trends.
Produce decision guidelines and processes for cross-departmental utilization
Work outside the standard office 7.5-hour workday may be required.