Junior IT Analyst
About The Position
Your role as an Entry-Level Helpdesk Technician is vital for ensuring the smooth operation of our technical environment. By joining us, you’ll gain valuable experience and contribute to our global success. As an Entry-Level IT Support Analyst for our Corporate Offices and Retail Stores, your role will involve a variety of responsibilities, including providing first-level technical support to employees and retail staff for basic IT issues, logging and managing incidents and requests in the ticketing system, and escalating unresolved technical issues to senior support team members. You will also assist with the setup and installation of computer systems, networking equipment, printers, and mobile devices, perform routine maintenance and basic troubleshooting for IT assets, and support Mac and Windows operating systems. Additionally, you will assist with password resets and user account management in Active Directory, help maintain an accurate IT asset inventory, and assist with the documentation of common technical issues and solutions. You will also provide support for new Retail Store setups, relocations, and minor technical updates, work with the business and IT teams to ensure alignment with technical support standards, and assist with Microsoft 365 (M365) administration, including user account setup and management.
Requirements
- Minimum High School Diploma or equivalent
- 1-2 years of experience in desktop support or a similar technical support role.
- Basic knowledge of computer hardware and software.
- Strong interest in IT and willingness to learn.
- Good communication skills and a customer-focused attitude.
Nice To Haves
- Basic understanding of Windows 10 and 11 Pro/Enterprise.
- Familiarity with Microsoft 365 applications and administration.
- Basic knowledge of networking concepts (TCP/IP, DHCP, DNS).
- Understanding of Apple iOS.
- Experience with macOS.
- Good organizational skills and attention to detail.
- Ability to work collaboratively and take direction from senior team members.
- Certifications are not required but are a plus.
Responsibilities
- Providing first-level technical support to employees and retail staff for basic IT issues.
- Logging and managing incidents and requests in the ticketing system.
- Escalating unresolved technical issues to senior support team members.
- Assisting with the setup and installation of computer systems, networking equipment, printers, and mobile devices.
- Performing routine maintenance and basic troubleshooting for IT assets.
- Supporting Mac and Windows operating systems.
- Assisting with password resets and user account management in Active Directory.
- Helping maintain an accurate IT asset inventory.
- Assisting with the documentation of common technical issues and solutions.
- Providing support for new Retail Store setups, relocations, and minor technical updates.
- Working with the business and IT teams to ensure alignment with technical support standards.
- Assisting with Microsoft 365 (M365) administration, including user account setup and management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
