Junior Information Technology (IT) NMCI-ACTR Specialist - Annapolis, MD

Atollo•Annapolis, MD

3d•Onsite

About The Position

ATOLLO provides Smart Base and Smart Facilities solutions that help Government and Military customers operate facilities more securely, efficiently, and intelligently. We integrate facility systems, energy technologies, industrial automation, and cybersecurity to give customers greater visibility and control over critical infrastructure. Our solutions help reduce energy consumption and operating costs, strengthen cybersecurity, improve facility performance, and provide decision-makers with reliable, real-time information to support mission readiness. ATOLLO is seeking candidates willing to perform tasks required to support clients with helpdesk questions and software issues.

Requirements

U.S. Citizenship
Active SECRET Clearance
CompTIA Security+ certification
Minimum 2 years' hands-on IT network administration or support experience
Proficiency providing network services, including installation, configuration, and testing of network infrastructure.
Experience operating, maintaining, and managing networks and firewalls-both hardware and software-to support secure information transmission across multiple spectrums.
Strong oral communication, organizational, and interpersonal skills
Self-motivated with the ability to work independently and manage tasks with minimal supervision.
Ability to sit and work at a computer for extended periods.
Demonstrated technical creativity and effective problem-solving abilities.
Team-oriented mindset with excellent collaboration skills.
Strong research and analytical capabilities.
At least two (2) years of experience working within the Information Technology career field or related college education and/or coursework
Strong knowledge and experience with Local and Wide Area Networks and WLANs that includes network troubleshooting, critical thinking, analytical, and problem-solving skills.
Networking CSWF Certification; CompTIA Security+ certification or above required.

Nice To Haves

A Bachelor's degree from a four-year college or university is preferred.

Responsibilities

Deliver technical, operational, and systems analysis to support IT infrastructure and user needs.
Coordinate, manage, and implement procedures aimed at optimizing overall system performance.
Identify, coordinate, and deliver IT services in alignment with customer requirements and organizational objectives.
Monitor systems for performance issues and apply effective troubleshooting techniques to resolve any deficiencies.
Communicate system outages, interruptions, and downtime to supervisors and end-users in a timely manner.
Review and validate data within the NMCI Enterprise Tool (NET) to ensure accuracy of delivery orders and proper resource allocation, including support for equipment technical refresh initiatives.
Support NMCI Moves, Adds, and Changes (MACs) to maintain operational readiness.
Assist with the installation, configuration, testing, and troubleshooting of hardware, software, and network components.
Contribute to projects involving the expansion and enhancement of existing network and communication infrastructure.
Enforce the Command's Information Assurance (IA) policies and assist in the investigation of suspected violations and compliance issues.
Provide end-user training on the effective use of hardware and software systems.