Junior Information Technology (IT) NMCI-ACTR Specialist

ATOLLO•Annapolis, MO

25d•$35,000 - $50,000•Onsite

About The Position

ATOLLO is seeking a Junior IT NMCI-ACTR Specialist to support customers in the Annapolis, Maryland area. The position is onsite and involves limited travel. The specialist provides helpdesk support for customer questions and software issues, supports IT infrastructure and end-user needs, and helps maintain secure, reliable network operations for mission-critical customers. The role includes NMCI Enterprise Tool (NET) data validation, NMCI Moves, Adds, and Changes (MACs), equipment technical refresh support, and assistance with network and communication infrastructure projects. A bachelor's degree is preferred; the stated salary range is $35,000 to $50,000, depending on experience.

Requirements

U.S. citizenship.
Active SECRET clearance.
CompTIA Security+ certification or above.
Networking CSWF certification.
At least two years of experience in the IT career field or related college education and/or coursework; the posting also specifies a minimum of two years of hands-on IT network administration or support experience.
Knowledge and experience with Local Area Networks, Wide Area Networks, and WLANs, including network troubleshooting.
Proficiency providing network services, including installation, configuration, and testing of network infrastructure.
Experience operating, maintaining, and managing hardware and software networks and firewalls to support secure information transmission across multiple spectrums.
Strong oral communication, organizational, and interpersonal skills.
Ability to work independently and manage tasks with minimal supervision.
Ability to sit and work at a computer for extended periods.
Technical creativity and effective problem-solving abilities.
Team-oriented approach and strong collaboration skills.
Strong research and analytical capabilities.
Passion for identifying solutions to customer problems.

Nice To Haves

Bachelor's degree from a four-year college or university.

Responsibilities

Deliver technical, operational, and systems analysis to support IT infrastructure and user needs.
Coordinate, manage, and implement procedures to optimize system performance.
Identify, coordinate, and deliver IT services in alignment with customer requirements and organizational objectives.
Monitor systems for performance issues and troubleshoot deficiencies.
Communicate system outages, interruptions, and downtime to supervisors and end users in a timely manner.
Review and validate data in the NMCI Enterprise Tool (NET) to ensure delivery-order accuracy and proper resource allocation, including support for equipment technical refresh initiatives.
Support NMCI Moves, Adds, and Changes (MACs) to maintain operational readiness.
Assist with installation, configuration, testing, and troubleshooting of hardware, software, and network components.
Contribute to projects that expand and enhance existing network and communication infrastructure.
Enforce the Command's Information Assurance (IA) policies and assist in investigating suspected violations and compliance issues.
Provide end-user training on effective use of hardware and software systems.