Junior Implementation Engineer

Enghouse

18h

About The Position

We are looking for a passionate professional who thrives in communication and customer support, with a keen enthusiasm for technology. You will be ready to deliver innovative and exceptional service in payment management. This is a fantastic opportunity to work with Navita Connect , one of our leading products in the market!

Requirements

• Bachelor’s degree in Administration, Information Technology, or related fields.
• 3 to 4 years of experience in managing and processing payments.
• Proven experience in customer support, ensuring efficient and high-quality assistance.
• Professional familiarity with telecommunications products and services.
• Proficient in Excel for data analysis, control, and reporting.
• Experience with ticket management systems, ensuring quick and effective responses.
• Experience with ERPs such as SAP, Oracle, or similar systems to optimize process and payment management.

Responsibilities

• Respond to support tickets and meet the SLAs established by the client.
• Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments.
• Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance.
• Guide users on report extraction and system usage, as well as address questions regarding services and invoices.
• Oversee all stages of the payment process, from invoice availability to payment confirmation, including extension requests and entering invoices into the client's ERP system.
• Track the invoice approval process and notify responsible parties in cases of delays or non-payments. Additionally, request the Debit Map from providers when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level