Junior Helpdesk Support
Cantor Fitzgerald/BGC•New York, NY
•$58,000 - $65,000
About The Position
As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.
Requirements
- First point of contact for IT-related queries and issues.
- Deliver exceptional customer service and timely resolutions.
- Manage tickets.
- Perform remote troubleshooting.
- Maintain Active Directory operations.
- Contribute to knowledge base.
- Assist with user onboarding.
- Ensure smooth communication regarding service disruptions.
Responsibilities
- Act as the first point of contact for IT-related queries and issues.
- Deliver exceptional customer service and timely resolutions.
- Manage tickets.
- Perform remote troubleshooting.
- Maintain Active Directory operations.
- Contribute to the knowledge base.
- Assist with user onboarding.
- Ensure smooth communication regarding service disruptions.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
