Junior Encompass Administrator & IT Support Specialist
MLD Mortgage•Florham Park, NJ
•Hybrid
About The Position
We're looking for a Junior Encompass Administrator & IT Support Specialist to support our mortgage technology and office IT systems. This hybrid role combines hands-on administration of Ellie Mae Encompass with tier-1 and tier-2 help desk support, making it a great fit for someone who wants to build specialized mortgage-tech experience alongside broad IT generalist skills.
Requirements
- 1–3 years of IT support experience
- At least 1 year supporting Ellie Mae Encompass
- Working understanding of mortgage loan lifecycles and Encompass configuration
- Hands-on experience with Windows OS, Microsoft 365, and Active Directory
- Strong customer service, problem-solving, and documentation skills
- High school diploma required
Nice To Haves
- Associate's or Bachelor's degree in IT or a related field preferred
Responsibilities
- Manage user accounts, security roles, and persona settings in Encompass
- Troubleshoot loan folder access, user login issues, and workflow blocks
- Assist senior admins with custom fields, input forms, and business rules
- Run standard reports and pipeline views for loan officers and processors
- Test system updates and patches in a staging environment before production deployment
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues
- Set up workstations, laptops, phones, and peripherals for new hires
- Troubleshoot Microsoft 365, Active Directory, email, and printer connectivity
- Document IT support tickets, resolutions, and asset inventory clearly
- Escalate complex server, network, or security issues to senior IT staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
