IT Administrator/ IT Support Specialist
Neuwave Systems•Raleigh, NC
•Onsite
About The Position
We are seeking an experienced IT Administrator / IT Support Specialist to manage and support our company's day-to-day technology needs. This is a hands-on position supporting employees, maintaining systems, troubleshooting technical issues, and helping ensure reliable and secure business operations. This is not an entry-level role. We are looking for someone with professional IT experience, formal training, and the ability to work independently in a small business environment.
Requirements
- 3–5+ years of professional IT support or systems administration experience
- Formal IT training and/or industry certifications
- Strong knowledge of: Windows operating systems, Microsoft 365, Networking fundamentals, Remote desktop and remote support tools, Hardware and software troubleshooting
- Ability to work independently and manage multiple priorities
- Strong communication and customer service skills
Nice To Haves
- CompTIA A+, Network+, Microsoft, or similar certifications
- Experience supporting small businesses
- Experience with VPNs, VoIP systems, network equipment, and cybersecurity tools
Responsibilities
- Provide on-site and remote technical support for employees
- Troubleshoot hardware, software, printer, phone, and network issues
- Configure and maintain computers, laptops, and office equipment
- Manage Microsoft 365 accounts, permissions, and email systems
- Support Wi-Fi, VPN access, remote desktop tools, and network connectivity
- Assist with cybersecurity, software updates, and endpoint protection
- Handle employee onboarding and offboarding
- Maintain IT inventory, documentation, and vendor relationships
Benefits
- Employer paid health insurance, dental insurance, life insurance
- Simple IRA retirement plan with 3% employer match
- Paid time off and company holidays
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
