Junior Customer Success Manager

Sumsub • Miami, FL

96d • Remote

About The Position

Sumsub is an AI-powered trust infrastructure company that connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows. It serves more than 4,000 clients across multiple industries. The Junior Customer Success Manager will build, maintain, and improve strong customer relationships, helping clients achieve their goals across technical, business, and product areas. This is a remote-first role with flexible working hours and opportunities to collaborate with teams and customers across countries and time zones.

Requirements

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments.
• Proficiency in Google Sheets or MS Excel.
• Strong analytical skills and a proactive approach.

Nice To Haves

• Basic understanding of KYC.

Responsibilities

• Manage client relationships across technical, business, and product levels, and help clients achieve their goals.
• Manage and grow relationships with key client stakeholders.
• Identify opportunities and potential challenges.
• Provide clients with training and webinars.
• Introduce clients to new features and manage new feature releases.
• Provide client feedback internally.
• Represent the client while collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams.

Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers; offices or coworking spaces are available in some locations.
• Flexible working hours without a fixed 9-to-5 schedule, provided work remains productive and aligned with the team.
• Performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
• 401(k) retirement plan with a 4% company match and immediate vesting.
• 20 vacation days, 10 flexible days off, and 7 sick days.
• Company winter break from December 24–26 and December 31–January 3, plus an extra day off for the employee’s birthday.
• Medical, dental, and vision coverage from day one.
• Learning opportunities and coverage for role-specific events.
• Fully covered team offsites held in person a few times a year.
• Access to the tools and hardware needed to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed