Junior Customer Success Manager
Qualifyze•Jersey City, NJ
•Hybrid
About The Position
Qualifyze is hiring a Customer Success Manager to support pharmaceutical clients in the US market. The role focuses on customer satisfaction, retention, and adoption, helping clients achieve long-term value from Qualifyze’s solutions. The successful candidate will manage a portfolio of accounts and serve as the main point of contact throughout the customer lifecycle, collaborating with Senior Customer Success Managers, Account Managers, and cross-functional teams.
Requirements
- Proven experience in a customer-facing role such as Customer Success, Account Management, or Client Support.
- Excellent communication and interpersonal skills in English.
- Strong organizational skills and attention to detail.
- A proactive, solution-oriented mindset and ability to work independently and as part of a team.
- Comfort working in a dynamic, fast-paced, changing environment.
- Interest in the pharmaceutical or life sciences industry.
- Experience with CRM tools; HubSpot is preferred.
Nice To Haves
- Additional language skills.
- Previous experience in a startup or scale-up.
- Experience with HubSpot.
Responsibilities
- Build and maintain relationships with pharmaceutical clients after the sale.
- Guide customers through the audit journey and coordinate the process to support a smooth, satisfying experience.
- Conduct regular customer check-ins and serve as the first point of contact for operational and support matters.
- Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
- Drive success metrics including credit consumption, CSAT, NPS, retention, and renewals.
- Collaborate with Account Managers on strategic growth opportunities.
- Maintain accurate HubSpot CRM records to support handovers and visibility across teams.
- Share customer feedback and data insights to improve products and services.
Benefits
- Competitive compensation package reviewed annually.
- Country vacation package that increases with tenure.
- Hybrid working mode, with up to 45 days per year working from anywhere.
- Work equipment and tools.
- Annual in-person company event and celebration in Europe.
- Opportunity to work with an exceptional team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
