Junior Customer Success Manager

Bask Health

13d

About The Position

The Junior Customer Success Manager helps customers get the most value from the company’s products or services by building relationships, supporting onboarding, solving problems, and guiding customers throughout their journey. The role works closely with internal teams and offers an opportunity to develop the skills needed to grow into a more senior customer success position. The successful candidate is proactive, organized, resourceful, and comfortable taking ownership. Relevant experience may include customer success, customer service, sales, account management, hospitality, or entrepreneurship. The posting also emphasizes e-commerce experience, including familiarity with the day-to-day operation of online stores.

Requirements

At least one year of experience in customer success, customer service, sales, account management, hospitality, or another customer-facing role, or demonstrated entrepreneurial initiative.
Either at least one year as a Customer Success Manager at an e-commerce company or at least one year owning and operating an e-commerce business.
Hands-on understanding of day-to-day online store operations, such as storefront platforms, order fulfillment, payments, and handling customer issues.
Strong written and verbal communication skills.
A proactive, solutions-oriented mindset and a strong sense of ownership.
Excellent organization, attention to detail, and follow-through.
Ability to learn quickly, adapt to change, and work in a fast-paced environment.
Genuine interest in helping customers succeed and building lasting relationships.
Willingness to receive feedback, take responsibility, and continuously improve.
Ability to work independently and stay self-motivated, while exercising judgment about when to ask for help.
Ability to juggle multiple priorities in a fast-paced environment.

Responsibilities

Build strong customer relationships and act as a reliable, responsive point of contact.
Help customers onboard, understand the company’s offerings, and achieve their goals.
Follow up proactively, anticipate customer needs, and ensure tasks are completed.
Listen to customer feedback, troubleshoot issues, and coordinate with internal teams to find solutions.
Track customer conversations, follow-ups, and account activity in the CRM or other internal tools.
Identify opportunities to improve customer satisfaction, engagement, retention, and growth.
Collaborate with sales, operations, and other departments to deliver a strong customer experience.
Learn the company’s products, processes, and customers, and seek feedback and opportunities to improve.
Manage assigned customer tasks and accounts with increasing independence.
Provide timely, thoughtful support and resolve customer needs.