Junior Casino Host

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

17h•Onsite

About The Position

The Junior Casino Host, under the direction of the Player Development Manager, is responsible for soliciting and cultivating database segments to drive incremental revenue. This role involves extensive outbound sales calls, managing customer reservation requests for various property amenities, and personalizing guest interactions to build loyalty and rapport. The incumbent will also be responsible for explaining marketing promotions and ensuring a quality guest experience by collaborating with various marketing teams.

Requirements

Ability to clearly explain specific marketing promotions, initiatives, and property amenities.
Prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment.
Meet key performance indicators, such as phone calls, room bookings and other metrics as assigned.
Comply with all New Jersey regulatory requirements.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Responsibilities

Executing outbound sales calls in a polite manner with proper phone etiquette.
Executing outbound sales calls with a through understanding of an individual’s available marketing offers and promotions.
Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive).
Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs.
Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience.
Personalize guest interactions to build rapport and loyalty.
Answer inbound customer inquiries using methods defined by management, as needed.
Ensure customer requests for reservations and other services are met and confirmed.
Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met.
Escalates complex and difficult situations to the Player Development Manager when they arise.
Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment.
Remain in a seated position for an entire shift executing outbound sales calls and completing reservation transactions which at times requires repetitive finger and wrist motion.
Must meet key performance indicators, such as phone calls, room bookings and other metrics as assigned.
Complies with all New Jersey regulatory requirements.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Other duties as assigned.