Casino Host
About The Position
At Fallsview Casino Resort, the Casino Host is the primary contact for high-valued players, acting as the face of the casino for these guests. The role involves providing a VIP level of treatment to ensure Niagara Casinos becomes their preferred choice. This position is for a Full Time Salaried role with a target salary range of $52,560.00 to $64,120.00 per annum. The application deadline is June 21, 2026. Niagara Casinos is committed to creating an accessible and inclusive environment and provides equal opportunity to candidates of all abilities, with accommodations available upon request.
Requirements
- Minimum 3 years progressive experience in a casino gaming environment
- Table Games rules and protocol
- General knowledge of our Slot offerings
- Valid Ontario Driver’s License Class “G” without any limitations or restrictions
- Smart Serve Certification
- Strong organizational, time management, and multitasking abilities to effectively prioritize competing tasks while maintaining remarkable guest service
- Exceptional written and verbal communication skills, with a friendly telephone manner and a strict attention to detail and accuracy
- Ability to maintain confidentiality while dealing with highly confidential and sensitive information
- Knowledge of Casino operations, promotions, programs, and the Niagara region
- Proficient keyboard and computer skills to utilize all relevant systems including Microsoft Office, Gaming Analytics, CMP and LMS
Nice To Haves
- Additional language skills are an asset
Responsibilities
- Developing and maintaining business relationships with new and existing high-end customers
- Utilizing Gaming Analytics to resource existing high-end players
- Making outbound calls to develop a host player book
- Promoting various property amenities including promotions, offers, hotel, dining, off-site events, and unique Niagara Casino experiences
- Ensuring success and active involvement in VIP special events such as slot and table tournaments, dinner parties, events, and concerts
- Issuing complimentaries using established comp guidelines
- Maintaining calmness and professionalism in a fast-paced and demanding environment
- Evaluating customer needs and addressing concerns or complaints and effectively resolving them
- Working safely and in compliance with OH&S policies and legislation
- Maintaining strong knowledge and understanding of casino comping policies, casino layout, and available services
- Working independently and as part of a team that supports and helps one another
- Supporting a 24/7 operation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
