CASINO HOST

The Pueblo of Sandia•Albuquerque, NM

1d•$31 - $35•Onsite

About The Position

The Casino Host is responsible for driving business revenue by cultivating and developing VIP customers through personalized service. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Requirements

Must possess excellent interpersonal, communication, team-building and problem-solving skills.
Must have excellent verbal and communication skills.
Must be resourceful and highly motivated in seeking out new opportunities.
Must be able to work effectively across all departments.
Must present a well-groomed, professional appearance. Business attire, i.e. suit jacket with coordinating slacks or skirt.
Must have excellent customer service skills.
Ability to operate Windows operating system and Office Software, including e-mail.
High School Diploma or GED certification.
Two (2) years casino or outside sales experience.
Must be at least 21 years of age.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to obtain and maintain the required STGC Gaming License
Will require a pre-employment and random drug screening.

Nice To Haves

College degree.
Bilingual Spanish/English.
Relevant work experience or education may be substituted to satisfy education and/or work experience.

Responsibilities

Identifies and cultivates premium slot and table game players by developing strong business relationships with high-end patrons
Maintains a book of VIP patrons, analyzing business data and drives incremental visits
Serves as the company ambassador in daily operations, events and promotions
Balances administrative work while maintaining a high level of visibility throughout the facility
Greets and services all patrons with exceptional customer service
Ability to deescalate volatile situations
Tracks patron visits to understand customer behavior
Arranges transportation, hotel, golf, spa, etc. within established guidelines to drive business with VIP patrons
Coordinates and manages the processing of comp authorizations and daily resort point transactions with less than 1% exception rate
Has expertise in all manners of communication to maintain and grow the business.
Promotes Peak Rewards registration and membership towards high-limit gaming patrons
May be asked to travel to various markets or events to cultivate new potential high-end patrons
Assists with casino promotions and events as requested
Keeps informed of competitive promotional methods and strategies
Meets or exceeds productivity goals as set forth by the Player Development Manager
Handles other duties and assignments as directed by the Player Development Manager
Responsible for daily hotel comp voucher process
Must be able to meet the attendance guidelines of the departmental needs and adhere to departmental and company policies
Able to maintain strict confidentiality
Embraces patrons in a positive, authentic and real manner
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.
Performs other job-related duties as assigned.
Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
Possesses knowledge and understanding of all products and services offered.
Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.