Junior Business Systems Analyst
About The Position
In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a 1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Junior Business Systems Analyst! You will be responsible for collaborating with internal stakeholders and vendors, offering expertise in system analysis, specifications, and testing for digital products. Administration and configuration of digital systems, manage vendor relationships, generate reports, and serve as a liaison for project support, and efficiently coordinate project rollout plans and track progress.
Requirements
- Associates degree in an applicable field and a minimum 1 year of work experience in a Lead-level role
- High School Diploma/GED and minimum 3 years of work experience in a similar role.
- Problem solving skills, ability to make sound judgment, and analytical skills
- Interpersonal, verbal and written communications skills are required to elicit requirements and communicate technical information to users effectively.
- Must be capable of working agreed work shift and working before/after the work shift, when needed.
Nice To Haves
- Experience with Jack Henry’s Symitar core banking solution is preferred.
- Experience with Q2 online banking and mobile app is preferred.
Responsibilities
- Assist in writing specifications for vendor changes or internal development, offering solution options based on analysis.
- Collaborate with internal teams or third parties, providing detailed use-cases and requirements for development work.
- Coordinate and support end-user testing on upgrades and projects, including script development and troubleshooting.
- Administer and configure and provide support for digital channel systems according to organizational needs and change control requirements.
- Manage vendor relationships, including ticketing, SLAs, and follow-up as per project needs along with internal and external reporting and statistics.
- Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
- Uphold a standard of professionalism actively fostering positive relationships with co-workers.
- Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
- Perform other job duties as assigned.
Benefits
- We emphasize a work/life balance
- Premium pay for bilingual skills (English/Spanish)
- Medical, dental and vision benefits that cover the employee, spouse and dependents
- Retiree medical benefits
- A defined benefit Pension Plan with employer contributions of $5.57/hour
- Life Insurance/AD&D
- 11 ½ Paid Holidays per year
- 17 days of Paid Time Off (PTO) to start
- A 401(k) plan
- Employee loan discounts
- Casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
