Gusto Pro Core, Junior Account Manager
About The Position
We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform. We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space. In this role, you will consult with and support current Channel Partners through phone and email communications. You will also work with Channel Partners that are brand new to Gusto. Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance. Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success.
Requirements
- 2+ years experience in a sales role. Experience managing existing customer accounts is a plus.
- An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success
- Previous experience with making high volume outbound dials and/or prospecting leads
- Previous Salesforce experience
- Track record of consistently meeting or exceeding targets and a desire to enhance your craft
- Proven, day-to-day experience integrating AI into how you work - across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
Nice To Haves
- Experience managing existing customer accounts is a plus.
Responsibilities
- Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day
- Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on
- Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients
- Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro
- Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm.
- Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients
- Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations
- Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
- Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
- Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization
Benefits
- competitive base pay
- benefits
- equity (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
