Restaurant General Manager - Gusto!

Nemacolin Career • Farmington, PA

5d • Onsite

About The Position

You lead the orchestration of a refined, fine dining experience, ensuring every dinner service reflects Forbes Five-Star precision, consistency, and personalized guest care. You oversee daily front-of-house operations, financial performance, and service execution while partnering closely with culinary leadership to build, develop, and retain a high-performing team. This role shapes the guest journey, elevates service standards, and drives operational excellence within a luxury dining environment.

Requirements

• Bachelor’s degree in Hospitality Management or 4 to 5 years of equivalent fine dining restaurant management experience
• Experience in a Forbes Four or Five-Star restaurant preferred
• Superior guest relations experience required
• Strong wine knowledge preferred
• Proven leadership and communication skills
• Demonstrated experience in staff development and retention
• Proficiency in financial management, accounting principles, and systems
• Computer and systems proficiency
• Ability to multitask, adapt to change, and problem-solve effectively
• Must be able to speak English

Responsibilities

• Create a seamless, high-touch dinner service where every detail aligns with Forbes Five-Star standards and delivers a memorable guest experience
• Provide strong operational leadership across all front-of-house functions, from planning through execution, ensuring consistency, quality assurance, and readiness
• Partner collaboratively with the outlet executive chef to attract, select, and retain top talent while fostering a professional and engaging workplace
• Elevate dining offerings through input on menu development and alignment with curated wine programs alongside the sommelier
• Foster a culture of accountability and engagement by coaching, developing, and recognizing Associates to strengthen teamwork and performance
• Maintain financial discipline through oversight of revenues, expenses, payroll, and operating costs in alignment with approved budgets
• Make informed decisions through regular review of daily financial reports and proactive operational adjustments
• Ensure exceptional guest satisfaction by consistently reinforcing Forbes Five-Star standards and delivering personalized, brand-aligned interactions
• Provide thoughtful and timely resolution of guest concerns with a refined, guest-centric approach
• Establish structured and consistent operations through the creation of standard operating procedures that support safety, clarity, and execution
• Implement effective staffing strategies through scheduling that supports service demands while maintaining team balance and coverage
• Maintain a visible leadership presence during service, actively supporting associates, engaging with guests, and ensuring service excellence

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager