Jump Master

TheStratHotel

About The Position

As a Jump Master at Stratosphere Gaming, LLC, you operate the SkyJump attraction and help ensure guests’ safety, comfort, and enjoyment. You perform pre-jump safety checks, guide guests through each phase of the experience, and maintain a high-energy, controlled environment. The role calls for attention to detail and a calm demeanor, including during emergencies or other high-pressure situations. This safety-sensitive position requires successful completion of a pre-employment drug screening, including testing for marijuana. The selected candidate must be at least 21 years old, have a high school diploma or equivalent, communicate effectively in English, obtain and maintain required work cards, and verify authorization to work in the United States. A Non-Gaming Card is listed as required.

Requirements

At least 1 year of previous experience working in an attraction role.
Comfort working at extreme heights and in extreme weather conditions.
Ability to use the metric system for weights, lengths, and similar measurements.
Ability to follow instructions and complete tasks accurately in a fast-paced environment.
Strong communication skills and willingness to work as part of a team.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Successful completion of a pre-employment drug screening, including testing for marijuana.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company; a Non-Gaming Card is listed.
Verify the right to work in the United States.
Regularly push or pull up to 40 pounds.
Frequently lift and/or carry up to 40 pounds at floor, knee, waist, and chest levels.
Regularly squat, kneel, reach, bend, and twist; frequently stand and walk; occasionally sit and work at a desk or computer.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds in person; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Responsibilities

Provide timely and courteous guest service consistent with the company’s guest service culture.
Operate the SkyJump ride and assist guests through all phases of the jump experience.
Perform and document safety checks before each jump, including equipment and guest readiness.
Communicate clearly with guests and fellow team members throughout the jump process.
Maintain familiarity with safety systems and emergency evacuation procedures.
Remain calm and direct guests appropriately during emergencies or high-pressure situations.
Immediately report defective equipment or ride components and refrain from operating them until they are cleared by management.
Promote a fun, high-energy, professional environment while upholding safety requirements.
Comply with applicable gaming laws and company internal controls, policies, and procedures, as well as Title 31 and federal regulations when applicable to the position.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company standards.
Perform other duties as assigned.