Jr. Underwriter II

Integrity•Clearwater, FL

3d•Onsite

About The Position

This role involves working directly with an Underwriter to learn how to review insurance applications against carrier guidelines to determine eligibility. The primary responsibilities include assisting agents with questions about applications, logging applications, calculating premiums, and inputting data into the CWA database. The position also requires making outgoing calls to verify information and taking inbound calls to relay outstanding requirements. Additionally, the role involves completing non-medical telephone interviews, ordering and following up on requirements, and learning about different types of insurance applications. Training and mentoring are also part of the role.

Requirements

High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service
2-4 years of related experience, or minimum 2 years’ experience in an advanced administrative position using independent judgement and attention to detail
Strong phone contact handling skills and active listening
Familiarity with Microsoft Office products
Ability to adapt and respond to different types of people and tasks
Excellent communication and documentation skills
Problem solving ability with high level of attention to detail
Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards
Confident, self-motivated individual who thrives both independently and within a team environment
Ability to multi-task, prioritize, and manage time effectively and efficiently
Reliable transportation and the ability to be punctual and dependable
Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed
May have agent license but no active appointments

Nice To Haves

Medical insurance background preferred

Responsibilities

Assist agents with comments or questions about applications and the likelihood of acceptance by the company.
Log applications using automated log/proposal program.
Calculate modal premium due, noting any shortage or overage, and prepare and balance CWA Input Form.
Input CWA into the CWA database, when applicable.
Make out going calls to agents or applicants to verify information that is left blank or unclear on the application.
Take inbound calls from agents or applicants and effectively relay information to the caller about any outstanding requirements needed on the application.
Complete non-medical telephone interviews with applicants when necessary.
Order and follow up on requirements pre and post issue.
Learn and understand the differences between Federal and State Open Enrollment, Guarantee Issue and Standard applications.
Provides training and/or mentoring.