Jr Lock Desk Analyst - Corporate - Scottsdale, AZ

Homeowners Financial Group • Scottsdale, AZ

24d • Onsite

About The Position

Homeowners Financial Group is seeking a Junior Lock Desk Analyst to join their Corporate team in Scottsdale, AZ. This is an entry-level, career-track opportunity for an individual with strong math aptitude, a disciplined work ethic, exceptional attention to detail, coachability, and ambition. The role supports Licensed Mortgage Professionals and the Director of Capital Markets with rate lock, pricing, loan data, reporting, and pipeline activities, while developing a working knowledge of mortgage origination and the Secondary Market. Prior mortgage experience is not required, as the company emphasizes learning the industry from the ground up within a supportive, "family" environment that has been voted a "Best Place to Work" for 17 consecutive years.

Requirements

• High School Diploma or equivalent required
• Strong math and numerical reasoning aptitude required, including comfort with percentages, decimals, and basic financial calculations
• Ability to compare data, reconcile differences, spot discrepancies, and keep working until the numbers make sense
• High level of accuracy and attention to detail, especially when handling time-sensitive information
• A track record of reliability, follow-through, and sustained effort in work, school, athletics, volunteer service, or other commitments
• Demonstrated ambition, initiative, and willingness to learn from mistakes and take on increasingly complex work
• Basic proficiency in Excel, Word, and Outlook, with the willingness and ability to develop Excel skills such as formulas, lookups, and pivot tables
• Ability and desire to learn mortgage technology
• Excellent written and verbal communication skills
• Strong customer service skills to internal and external customers
• Ability to develop positive relationships
• Ability to follow written procedures consistently, protect confidential information, and ask questions when instructions or data are unclear
• Coachable, self-starting team player with a positive attitude, strong sense of ownership, and the ability to work independently as training progresses
• Exceptional organization and time management skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Must be able to implement written procedures
• Independent, self-starting, team player with a positive attitude

Nice To Haves

• Experience in a detail-oriented office, finance, banking, accounting, customer service, data-entry, or operations environment is helpful but not required

Responsibilities

• Learns and follows Homeowners rate lock, pricing, investor, and service-level procedures
• Reviews new rate lock requests for completeness and accuracy; identifies missing or inconsistent information and escalates exceptions as needed
• Processes rate locks, extensions, relocks, renegotiations, and loan changes accurately and within posted time frames, with training and oversight
• Verifies loan amount, rate, term, pricing, adjustments, fees, lock period, expiration date, and investor information before and after lock activity
• Enters and maintains accurate lock and investor registration data in the corporate Loan Origination System (LOS), pricing engine, and investor portals
• Monitors lock queues, confirmations, and delivery expiration dates; assists with extensions and follow-up to help keep loans covered through purchase
• Responds promptly and professionally to routine product, pricing, and lock-status questions from LMPs and Operations; researches issues and escalates complex scenarios
• Runs and reviews daily lock, expiration, pipeline, and reconciliation reports; compares data across systems and assists with correcting discrepancies
• Supports Accounting and Post Closing by verifying fees, rates, adjustments, investor purchase information, and final pricing
• Communicates and collaborates daily with LMPs, Operations, Accounting, Underwriting, Processing, Post Closing, and Capital Markets
• Participates in Homeowners internal meetings and required trainings
• Maintains a professional image and demonstrates an understanding of and follows all Homeowners Policies and Procedures
• Other duties as assigned

Benefits

• Award-Winning Company Culture
• Employee volunteer opportunities
• 10 paid holidays
• Generous paid time off policy
• United Healthcare Benefits including medical, Delta dental and vision, life, and disability
• Ancillary Benefits include: Mutual of Omaha, MetLaw Legal Plan, Pet Benefit Solutions
• 401k with discretionary match
• Employee tenure program
• President's Club eligibility for both Sales and Operations staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED