Help Desk CSR In Scottsdale, AZ

TEKsystems•Phoenix, AZ

4d•$25 - $26•Hybrid

About The Position

This is a contract-to-hire position for a Help Desk CSR in Scottsdale, AZ. The role requires high-level customer service skills with knowledge of AI. The position is 100% on-site during the first 30 days of training, after which it will be hybrid with one day of remote work and four days in-office. The role involves resolving customer issues via phone, email, and chat, and meeting performance targets. The company is described as innovative and works with cutting-edge technology.

Requirements

Microsoft Office experience
CRM experience preferred
Case Experience
Interpersonal skills via phone, email and chat
Comfortable working with Chat, Email, & Phone
Customer support, Email, Chat
Tech support experience
Salesforce
CRM, MS Dynamics
Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
Technical Skills are needed, troubleshooting expertise
AI skills and knowledge

Nice To Haves

AI skills and knowledge

Responsibilities

Build and maintain subject matter expertise of processes and solutions related to this role
Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
Manage Salesforce Cases
Meet personal/team performance targets around phone and case metrics
Send process or performance improvement suggestions to your Support Manager