High Level AI CSR In Scottsdale, AZ

TEKsystems • Scottsdale, AZ

9d • $25 - $26 • Hybrid

About The Position

Customer Service Support (high level & need AI skills and knowledge) in Scottsdale, Arizona. This is a Contract to Hire position. The role involves building and maintaining subject matter expertise of processes and solutions, resolving customer issues via phone, email, or chat by determining the cause of the problem, selecting and explaining the best solution, and expediting correction or resolution. The work is broken down into 80% calls and 20% email and chat. The company is a cutting-edge technology company located in a beautiful and brand new building in Scottsdale.

Requirements

• High level AI skills and knowledge
• Microsoft Office experience
• CRM experience preferred
• Case Experience
• Interpersonal skills via phone, email and chat
• Comfortable working with Chat, Email, & Phone
• Customer support, Email, Chat
• Salesforce
• CRM, MS Dynamics
• Strong Job tenure, no job hopping - must be in last 3 roles for 15 months or more at least
• Technical Skills are needed, troubleshooting expertise

Nice To Haves

• Tech support experience

Responsibilities

• Build and maintain subject matter expertise of processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Handle Salesforce Cases
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

Benefits

• Opportunity to work for one of the most innovative companies
• Once/if converted amazing benefits and salary packages
• Benefits through contract with TEK available on the first day of each month
• Weekly pay
• Opportunity to work with cutting edge technology company
• 1-month long paid training
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed