Jr IT Technician

Shipfusion•Las Vegas, NV

3d•Onsite

About The Position

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team. At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! The Opportunity: We are hiring for a Full Time Junior On-site IT Technician to provide technical support and assistance to our employees and warehouse technical assets. As the technician, you will be responsible for maintaining our fleet of Apple devices including Mac Mini, MacBooks, and iPads across our Las Vegas warehouse. You will also assist in troubleshooting and repairing our work stations, which also include label and paper printers. Some remote work assistance for our other facilities may also be required.

Requirements

At least one of the following: 1-2 years of experience in an IT support role, or Completed IT hardware studies or certifications, or In progress IT hardware studies at an accredited facility
Strong troubleshooting and IT problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Experience managing and supporting corporate hardware devices such as laptops, tablets and workstations
IT support roles in warehousing environments or logistics companies
Experience managing and supporting Apple devices such as Mac Mini, MacBook Pros, and iPads.
Familiarity with Google Workspace administration.
Spanish language fluency

Responsibilities

Maintain and respond to Jira IT support tickets from the organization as Tier 1 support.
Basic vendor management related to support needs, such as scheduling call-outs and procurement
Assistance with employee onboarding and offboarding
Provide training to employees on how to effectively use our IT systems and tools.
Stay up-to-date with the latest IT trends and technologies and recommend improvements to our IT infrastructure

Benefits

Attractive Salary and Lucrative Compensation Plan
Comprehensive Health and Dental Coverage
Generous Vacation Time: 15 days of paid vacation and 5 paid wellness days.
Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
Vibrant Company Social Events
Exclusive Employee Discounts
Employee Assistance Program (EAP)
Calm App Subscription: 100% coverage for the Calm app
Positive Company Culture
High Employee Retention Rates