JR. IT SPECIALIST

Natsu Healthcare•Tooele, UT

1d•Onsite

About The Position

The IT Specialist supports the organization's technology infrastructure, assists users with technical problems, and maintains hardware and software. This individual provides support across all organization locations.

Requirements

1-3 years professional IT support experience
Windows 10/11 troubleshooting
Basic networking knowledge
Strong customer service and communication skills
Ability to travel between locations
Ability to lift and install computer equipment
Ability to work independently and prioritize operational tasks
Confidentiality and professionalism

Nice To Haves

Associate or bachelor’s degree in information technology, computer science, or a related field
Industry certifications
Microsoft 365 familiarity
Intune exposure
Printer troubleshooting experience
Healthcare IT exposure
Entra ID familiarity
Basic applications PowerShell knowledge
Experience supporting mobile devices and cloud-based

Responsibilities

Windows 11 troubleshooting
Laptop setup and deployment
Docking station and monitor support
Password resets and MFA assistance
Microsoft Office application support (Word, Excel, Outlook, PowerPoint)
OneDrive synchronization and file access troubleshooting
Basic Microsoft 365 license assignment and removal assistance
Printer and scanner troubleshooting
Teams and Outlook troubleshooting
Employee support for company-approved applications and mobile devices
Troubleshooting work-related application issues including login, connectivity, printing, and Synchronization problems
Mobile device email and work application configuration (iOS/Android)
Intune enrollment assistance
Device inventory and asset tracking
Equipment set-up and replacement
Asset tagging and documentation
Peripheral installs and troubleshooting
Inventory organization and lifecycle tracking
Wi-Fi troubleshooting
Basic network connectivity checks
Conference room setup and support
SIP phone troubleshooting and deployment
Basic camera system troubleshooting
Basic door access hardware troubleshooting
Coordination with vendors for physical security systems
Physical device inspections and replacement assistance
User onboarding preparation
User offboarding preparation
Documentation updates
Ticket follow-up
Vendor coordination assistance
Physical installs, moves, adds, and changes
Equipment recovery and reassignment during offboarding
Perform other duties as assigned within the scope of the position.