Jr. IT Analyst

DLC Management Corp.•Elmsford, NY

1d•$60,000 - $70,000•Hybrid

About The Position

The Jr. IT Analyst is an entry level opportunity on our Enterprise Intelligence team. We are looking for an effective communicator with strong customer service skills to successfully engage with all levels of the organization across all departments.

Requirements

0-2 years of IT Helpdesk experience
Has CompTIA A+ or similar certification
Experience with on-premises Microsoft Active Directory
Experience with Microsoft 365 & 365 Admin Centers.
Experience with SaaS products
Ability to work with a diverse group of people and personalities
Eager to learn, teach and exceed expectations
Strong desire to maintain and build professional relationships

Nice To Haves

CompTIA Network+, CompTIA Security+, Cisco CCNA are a plus
Knowledge of HTML, JavaScript, SQL and/or Python are a plus
Advanced understanding of Microsoft Teams is a plus
Open to traveling to our regional offices/assets, as needed

Responsibilities

Track & manage inventory (Incl. monitoring equipment aging)
Maintain conference room tech
New-hire setups (configuration & installation)
Clean, optimize, and assess returned equipment to be reused
Keep IT room organized
Manage IT supplies inventory
User training and User issue troubleshooting (in-person & remote support)
Contribute to the DLC Tech Forum with How-To videos and posts
Maintain software licenses
Track issues using the ticketing system
Manage iPad/tablet accounts
Keep up-to-date with current technologies
Keep records of all processes and tasks preformed through ticketing system
Assist our Sr. IT Analyst with Network & Security Management, Systems maintenance, New technology research, and Monitoring.