IT Administrator Jr

EXECUTIVE 1 HOLDING COMPANY•Tysons, VA

6d•$40,000 - $40,000•Onsite

About The Position

Executive 1 is a rapidly growing collaboration software firm headquartered in McLean, Virginia. Within this dynamic company we have a vacancy for a Junior IT Administrator, reporting to the IT Operations Manager, to manage the infrastructure for our company. The Junior IT Administrator is responsible for the availability and day-to-day management of the systems within our organization. You would be required to manage the following: Virtual Microsoft Windows servers within AWS and Azure; Active Directory and firewalls; Hosted phone and email systems. The Junior IT Administrator provides information technology support, including: Handling user inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices; Utilizes solid problem-solving skills to provide assistance and support to customers; Track licenses and computer use; Create and reset user accounts; Prepare laptops for new employees; Follow and create processes to ensure proper steps are followed on incidents, including prioritization on more important incidents; Document through “knowledge base” articles solutions to avoid future support incidents. Possible engagement assignments on Federal Contracts in the metro-DC area supporting Help Desk Tier 1/Tier 2 activities Ticket creation/escalation; Technical support and troubleshooting of Office applications; Account unlock and password resets; Device imaging. Eligibility for a Public Trust Clearance This position has will eventually have secondary for 247 response to emergency infrastructure issues and there will be the requirement to work maintenance windows outside 'normal' working hours. Primary working location is in McLean, VA, with possible additional work in other locations in the metro-DC area where Executive 1, or our sister companies CORAS and HumanTouch, has personnel.

Requirements

Experience or familiarity with using Microsoft Windows
Basic understanding of networking and troubleshooting
Familiarity with Office 365 and its applications: Word, Excel, and PowerPoint
Familiarity with Exchange user accounts and mailbox management tasks
Experience managing Online versions of TEAMS, SharePoint, M365, Intune, Duo
Familiarity with Corporate Phone systems
Eligibility for a Public Trust Clearance

Responsibilities

Manage virtual Microsoft Windows servers within AWS and Azure
Manage Active Directory and firewalls
Manage hosted phone and email systems
Handle user inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices
Provide assistance and support to customers using solid problem-solving skills
Track licenses and computer use
Create and reset user accounts
Prepare laptops for new employees
Follow and create processes to ensure proper steps are followed on incidents, including prioritization on more important incidents
Document solutions through “knowledge base” articles to avoid future support incidents
Support Help Desk Tier 1/Tier 2 activities
Ticket creation/escalation
Technical support and troubleshooting of Office applications
Account unlock and password resets
Device imaging