Jr Help Desk Support (Evening Shift)

LaunchTech • Huntsville, AL

12d • Onsite

About The Position

LaunchTech is seeking a Jr Help Desk Support professional to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Redstone Arsenal in Huntsville, Alabama. The role provides technical support to help keep mission-critical operations running smoothly. It requires an active DoW Secret Security Clearance and may involve travel up to 10% of the time.

The position collects and analyzes data to resolve technical issues, provides remote break-fix troubleshooting, communicates escalations and status updates to MDA customers, supports enterprise projects affecting Service Desk workflows, completes daily battle rhythm tasks, and tracks work in the Remedy ticketing system. The role also uses a mature knowledge database to assist customers.

LaunchTech describes this as an opportunity for an early-career IT professional to gain hands-on experience supporting a defense mission. The company highlights its values of Integrity, Commitment, and Excellence and describes itself as a veteran-owned company.

Requirements

• At least 6 years of general full-time work experience; this may be reduced with completion of advanced education.
• At least 6 months of IT experience.
• Experience working in a customer-facing role.
• Experience with Microsoft Office and Access Database.
• Experience working independently and in a team-oriented, collaborative environment.
• Experience working with geographically dispersed teams.
• DoD 8570 IAT Level II Certification or higher by the employment start date, such as CompTIA Security+ CE.
• Possess or obtain an active DoW Secret Security Clearance.

Nice To Haves

• ITILv3 Foundations certification.
• Remedy experience.
• Desktop support, service desk/help desk, or call center experience.

Responsibilities

• Collect and analyze data to provide technical resolutions.
• Provide remote troubleshooting support for break-fix issues.
• Provide escalation and status updates to MDA customers.
• Provide technical support for enterprise projects that affect Service Desk workflows.
• Resolve daily battle rhythm tasks.
• Track all work using the Remedy ticketing system.
• Utilize the mature knowledge database to assist customers.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• 401(k) with company match.
• Paid Time Off (PTO).
• Mission-driven work with opportunities to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed