Jr. Enterprise Watch Officer

Chenega Corporation•Springfield, VA

10h•Hybrid

About The Position

The Jr. Enterprise Watch Officer services encompass delivering proactive collection, dissemination, and monitoring of mission system and site status, as well as leadership, coordination, and collaboration for critical and high-priority incident resolution that provides NGA executives and CIO-T leadership with situational awareness located in St. Louis, MO. Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Requirements

Bachelor's Degree and 2+ years relevant experience OR Associate’s degree and 4+ years relevant experience OR High school diploma or GED equivalent with 6+ years of relevant experience
Operational experience with ServiceNow
Experience in the Intelligence Community
TS/SCI Clearance with the ability to obtain CI poly clearance
Ability to work Panama Day Shift hours. Shift will be identified upon hire
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Nice To Haves

Master’s Degree
Active CompTIA Security + Certification

Responsibilities

Manage Critical Priority 1 tickets to resolution
Monitor operational activities of all cells within the ESC (e.g., PSOC, CSOC) to maintain centralized situational awareness of the overall health of NGA IT services.
Communicate the status of the operational infrastructure
Provide briefings to senior leadership on the status of the IT enterprise
Prepare and deliver the Daily Operations briefs
Collect, coordinate, and brief upcoming days' AOs
Recommend appropriate mitigation activities to minimize downtime, minimize mission impact, and restore services as soon as possible.
Assist in assessing the impact of events and incidents on mission capability, prioritizing service restoration activities, and providing final assessment of mission impacts prior to conducting authorized outages.
Coordinate with any impacted mission partners during unscheduled outages to advise of outage status, remediation actions, and projected restoral times.
Other duties as assigned.