Jr. Customer Care Rep

Cable Bullet • Warsaw, IN

7d • Onsite

About The Position

As the Junior Customer Care Rep, you will serve as the first point of contact for inbound inquiries, focusing on qualifying leads, gathering complete project requirements, and preparing opportunities for a clean handoff to Sales. This role is 100% focused on Pre-Sales Qualification & Intake. You will respond to all inbound calls, emails, chats, and web inquiries promptly, professionally, and with accurate information for a strong customer experience. You will conduct structured pre-sale qualification conversations to understand project scope, application, materials, and timeline to turn customer inquiries into sales. You will review specifications and established qualification criteria to determine product fit and readiness. All intake details will be documented in the CRM to ensure complete and accurate customer information. Qualified opportunities will be prepared and routed to Sales with a complete and summarized handoff. Clear expectations will be set with customers regarding next steps and timelines to ensure a smooth customer experience. You will also recommend and execute improvements to enhance the customer intake processes and assist with other customer care and inside sales tasks as directed to support department objectives. The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

Requirements

• Associate’s Degree in Customer Service, Business, or a related field preferred; or a combination of education and experience.
• 2+ years in a Customer-Facing or Customer-Intake role.
• Proficient in CRM software and tools & Microsoft Office Products.
• Strong written and verbal communication skills.
• Demonstrates expertise in coordinating customer-intake and pre-sale customer interactions with excellent and caring communication skills to address inquiries, provide solutions, and document all interactions accurately and independently.
• Demonstrates a strong sense of organization and urgency to get things done quickly and efficiently for the customer.
• Possesses the ability to recommend and execute improvements to the customer experience.
• Ability to work effectively under pressure.
• Strong analytical and mathematical skills are important.
• Customer-oriented and proactive in building strong, lasting relationships with customers, collaborating effectively with internal teams to ensure a cohesive customer experience.
• Adaptable and resilient under pressure, maintaining professionalism while handling varied customers and personalities.
• Self-motivated with a focus on continuous improvement, applying customer feedback to enhance service processes and foster positive outcomes.
• Supportive with the team to enhance the customer experience.
• Thrives in a fast-paced office environment, with a strong drive to optimize processes and make impactful improvements while being a collaborative, respectful team player focused on continuous learning and problem-solving.
• Energetic, with a sense of urgency to meet operational needs.

Nice To Haves

• Associate’s Degree in Customer Service, Business, or a related field preferred

Responsibilities

• Responds to all inbound calls, emails, chats, and web inquiries promptly, professionally, and with accurate information for a strong customer experience.
• Conducts structured pre-sale qualification conversations to understand project scope, application, materials, and timeline to turn customer inquiries into sales.
• Reviews specifications and established qualification criteria to determine product fit and readiness.
• Documents all intake details in the CRM to ensure complete and accurate customer information.
• Prepares and routes qualified opportunities to Sales with a complete and summarized handoff.
• Sets clear expectations with customers regarding next steps and timelines, to ensure a smooth customer experience.
• Recommends and executes improvements to enhance the customer intake processes.
• Assists with other customer care and inside sales tasks as directed to support department objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree