Jr. Business Analyst - Digital Platform

Primis Bank•Ashland, VA

About The Position

The Junior Business Analyst supports the strategic growth, operational effectiveness, and continuous improvement of the Digital Platform. The role provides day-to-day assistance with business analysis, system and regression testing, quality assurance, documentation, reporting, project coordination, and operational activities. It supports implementation and ongoing management of digital banking products, services, systems, integrations, and processes, ensuring changes are tested, documented, communicated, and implemented appropriately. The role manages routine to moderately complex assignments and escalates more complex analysis, solution design, risk considerations, and strategic decisions to the Senior Business Analyst. Success requires organization, attention to detail, analytical ability, effective communication, and productive working relationships across the organization.

Requirements

Minimum of two years of banking experience or equivalent experience in financial services, technology, operations, or a service delivery environment.
Working knowledge of retail banking products and services, including digital banking, electronic banking services, and consumer and business payment processes.
General understanding of financial institution operational processes, policies, procedures, and regulatory requirements.
Strong analytical, critical-thinking, and problem-solving skills.
Ability to gather, document, and translate business requirements into actionable solutions.
Ability to create workflows, process maps, business requirements, and operational documentation.
Strong project management and organizational skills, including the ability to manage multiple priorities and deadlines simultaneously.
Exceptional attention to detail and commitment to quality.
Strong interpersonal skills and ability to influence stakeholders without direct authority.
Excellent verbal, written, and presentation communication skills.
Ability to work independently with minimal supervision.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Nice To Haves

Bachelor's degree in Business, Finance, Information Systems, Management, or a related field.
Experience working with business processes, system applications, data, reporting, testing, or project-related activities.
Experience working with digital banking platforms, banking technology, or third-party financial technology vendors.
Experience with reporting and data analysis tools.

Responsibilities

Execute system testing, UAT, and production validation for digital banking applications, products, integrations, enhancements, releases, upgrades, and vendor updates.
Own and execute recurring regression testing across Digital Platform systems and applications.
Maintain and execute established test scripts and scenarios; document results, identify defects, coordinate resolution, and retest corrective actions.
Assist with developing and maintaining test cases and scenarios based on established business requirements and existing functionality.
Maintain testing documentation and evidence for operational, audit, compliance, and vendor requirements.
Assist the Senior Business Analyst in evaluating processes, workflows, and customer journeys to identify inefficiencies, inconsistencies, operational risks, and improvement opportunities.
Assist with gathering, documenting, and maintaining business requirements for products, services, system enhancements, integrations, and process improvements.
Research operational issues and business questions and provide findings and supporting analysis to the Senior Business Analyst.
Assist with evaluating and implementing approved process improvements, system changes, and operational enhancements; escalate recurring issues and improvement opportunities.
Participate in Digital Platform projects from planning through implementation and post-implementation support.
Maintain assigned project plans, timelines, action items, deliverables, meeting documentation, and status updates.
Coordinate routine project activities and follow up with stakeholders on deliverables and dependencies.
Assist with product implementations, vendor enhancements, system upgrades, conversions, and other technology initiatives, including testing, documentation, communications, and implementation readiness.
Track project issues, decisions, risks, action items, and deliverables; escalate delays or concerns to the Senior Business Analyst.
Prepare, maintain, validate, and distribute recurring operational reports and performance metrics for Digital Platform leadership.
Maintain reporting data and help ensure operational reports are accurate and complete.
Analyze operational data for trends, exceptions, recurring issues, challenges, and improvement opportunities.
Assist with developing reports, presentations, dashboards, and other materials for leadership decision-making.
Maintain reporting documentation and supporting data.
Maintain working relationships with internal departments and third-party vendors to support initiatives and operational activities.
Help communicate system issues, enhancement requests, testing results, and operational questions to internal and external stakeholders.
Coordinate routine follow-up with vendors and internal teams to ensure issues and assigned actions are addressed timely.
Monitor changes that may affect the Digital Platform and communicate relevant information to the Senior Business Analyst.
Serve as a resource to internal stakeholders on established Digital Platform processes, procedures, and system functionality.
Provide backup support for established Digital Platform processes and responsibilities as needed.
Assist with special projects, research, process reviews, audits, and strategic initiatives.
Participate in training and professional development activities related to banking operations, digital banking technologies, payment processes, and business analysis.
Maintain compliance with applicable federal and state regulations, including BSA, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices requirements.
Perform other duties as assigned.