Business Analyst – Digital Solutions

Pelican•Maple Grove, MN

1d•$85,000 - $100,000

About The Position

The Business Analyst – Digital Solutions helps improve digital systems supporting Peli BioThermal’s global cold chain operations. The role works with Operations, Product, Technology, software development teams, customers, and external partners to troubleshoot issues, improve processes, implement features, and support users. A key focus is ProEnvision, the enterprise asset management platform used to track and manage reusable temperature-controlled shipping assets. The role contributes to system performance, data accuracy, user experience, and operational efficiency. Responsibilities include investigating support tickets, analyzing workflows and data, supporting software implementations, training users, creating documentation, gathering and translating requirements, leading User Acceptance Testing (UAT), validating releases and reports, maintaining system data, and identifying opportunities for software and process improvements. The position also requires learning new systems and technologies as business needs change.

Requirements

Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Supply Chain, or a related field.
Minimum of 2 years of relevant experience, or an equivalent combination of education and experience; a relevant master's degree may substitute for a portion of the experience requirement.
Experience supporting enterprise or operational software and troubleshooting user issues through resolution.
Experience working with Product, Technology, IT, or software development teams to resolve system issues.
Ability to gather business requirements and translate them into user stories, process flows, and acceptance criteria.
Hands-on experience planning, executing, and managing User Acceptance Testing (UAT).
Experience developing software documentation and training materials, and delivering training to business users.
Strong analytical and problem-solving skills, including the ability to investigate complex system and data issues.
Excellent written and verbal communication skills and ability to work with technical and nontechnical audiences.
Ability to work independently, take ownership of projects, manage competing priorities, and meet deadlines.
Willingness to learn new software platforms, business processes, and technologies.

Nice To Haves

Experience supporting or implementing enterprise software, SaaS platforms, or operational systems.
Experience managing software support tickets and troubleshooting application issues.
Experience collaborating with software development, Product, Operations, or IT teams.
Experience supporting software releases, system enhancements, and UAT.
Background in supply chain, logistics, manufacturing, asset management, healthcare, or pharmaceutical environments.
Familiarity with reporting and visualization tools such as Power BI or Tableau.
Basic knowledge of SQL or similar technical concepts, or willingness to learn.
Strong curiosity and adaptability when working with new technologies and business processes.

Responsibilities

Investigate and resolve software support tickets from customers, Service Centers, Operations, and internal users, escalating technical issues when needed.
Analyze system workflows, business processes, configurations, and data to identify root causes and recommend solutions.
Track recurring software issues, document resolutions, and partner with technical teams to implement improvements.
Support implementation and rollout of ProEnvision and other operational software across customers, locations, and Service Centers.
Deliver virtual and in-person software training to customers and internal teams during implementations and ongoing adoption.
Create and maintain user guides, training materials, Standard Operating Procedures (SOPs), FAQs, and software documentation.
Gather business requirements and translate them into user stories, functional specifications, acceptance criteria, and development tickets.
Lead User Acceptance Testing (UAT) for software enhancements, integrations, new features, and bug fixes.
Develop test scenarios, execute testing, track defects, and validate software releases.
Partner with the Data Team to define reporting requirements, investigate data discrepancies, and validate system information.
Maintain and update relevant data within ProEnvision to support accurate reporting and operational decisions.
Collaborate with Operations, Product, Technology, software developers, and external partners to deliver system improvements.
Identify opportunities to improve software usability, operational processes, and the overall customer experience.
Learn new systems, tools, and technologies to support changing business needs.
Perform additional duties as assigned.

Benefits

Competitive paid time off plans, holiday pay, and extra vacation purchase opportunities.
401(k) plan with immediate match.
Comprehensive benefits options, including pet insurance.
Health Savings Account contribution.
Wellness Discount Program.
Global Mental Wellness Program.
Quarterly Employee Celebration Days.
Peer-to-Peer Recognition Program.
Service Recognition Program.
Employee discounts on Pelican products, branded apparel, and gear.
Employee referral program.
Medical, dental, and vision insurance.
Company-paid life and disability plans.
10 paid holidays per year.
Development plans and access to the School of Cool virtual University for core skills.
Opportunities for technical skills and core skills training and career progression.