Journeyman Int'l Travel and Program Analyst, Public Trust

Harkcon Inc • DC, US, VA

1d • Hybrid

About The Position

Harkcon is seeking a mission-focused professional to support CISA International in advancing international cybersecurity, critical infrastructure security, resilience, and emergency communications priorities. The Journeyman International Travel and Program Analyst supports CISA's agency-wide international travel process and related international program-management activities. The role provides proactive traveler guidance, workflow coordination, reporting, records management, and support for international arrangements and agreements.

Requirements

• Demonstrated experience in federal program support, travel process administration, business or program analysis, customer service, workflow management, or a related discipline.
• Strong writing, organization, customer-service, data-management, and stakeholder communication skills.
• Ability to manage sensitive travel documentation, deadlines, records, and multiple concurrent customer requests with accuracy and discretion.
• Ability to safeguard Privacy Act, Sensitive but Unclassified, and other sensitive information in accordance with DHS requirements.
• Ability to participate in calls or engagements outside normal core work hours when needed to accommodate differing time zones.

Nice To Haves

• Experience supporting international travel, official passports, visas, foreign travel approvals, or federal travel policy and processes.
• Experience with dashboards, web content, records management, process improvement, or reporting tools.
• Experience supporting DHS, CISA, another federal agency, or an international affairs program.

Responsibilities

• Develop and maintain a repository for international arrangements and agreements for which CISA and DHS have reporting responsibilities.
• Manage and improve the agency-wide international travel process and provide customer-centered guidance to CISA international travelers.
• Manage request letters for visas and official passports, including drafting, coordinating, clearing, transmitting, and delivering required materials.
• Support international travel information sessions, frequently asked questions, traveler communications, and trip-report collection and distribution.
• Draft analysis, reports, briefing materials, statistics, graphics, and charts on international travel locations, volume, and trends.
• Coordinate with CISA offices and interagency partners to ensure streamlined fulfillment of international travel requirements and processes.
• Support maintenance of webpages, internal platforms, dashboards, records, and other frequently referenced information related to international activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed