Journey Shop Technician - Rental

Altorfer•Wauconda, IL

2d•Onsite

About The Position

This position involves performing repairs on all brands of rental equipment as well as some customer-owned equipment. The ideal candidate will be a skilled technician familiar with multiple brands such as CAT, Genie, Skyjack, Hybrid, JLG, Wacker, Polaris, Miller, and Sullair. The role primarily takes place in an equipment shop environment, with a portion of time spent in an office setting. Altorfer, a third-generation, family-owned company established in 1957, operates over 35 locations with 1400 employees, fostering a collaborative, family-valued culture and maintaining a strong industry reputation.

Requirements

Minimum of 2 years of previous related work experience.
Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems.
Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook.
Ability to write professional business communication when sending emails, letters, notes, and documenting.
Must be a self-starter, well organized and able to work in a fast paced environment.
Excellent customer service skills are needed.
Must be able to lift 75 lbs, bend, twist, and climb.
Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years.

Nice To Haves

Successful completion of a formal technical training program preferred.
Knowledge of DBS preferred.
Automotive and Industrial Maintenance Technicians encouraged to apply.

Responsibilities

Perform maintenance, diagnosis, and repairs on all types of construction and aerial work platform equipment.
Establish and maintain service-oriented working relationship with customers.
Pick-up and delivery of equipment when necessary.
Answer calls and questions that customers have.
Provide excellent customer service to all customers.
Complete service reports and all other paperwork before and after repairs are made.
May perform other related duties as requested and/or assigned.