Journey Lead - Data Integration
About The Position
We are seeking a strategic and data-driven Journey Lead – Data Integration to define and optimize end-to-end customer journeys across our SaaS platform. Aligned with priorities set by the Journey Architect, you will translate business outcomes into structured journeys by defining key Moments of Truth, identifying critical signals, and ensuring they drive the right actions across our agentic and human engagement. You will play a central role in connecting customer insights to execution — working with Agentic Program Managers to operationalize journeys into scalable, signal-driven experiences that improve adoption, retention, and growth. This role sits at the core of Qlik’s transformation toward signal-driven and agentic Customer Success. You will not only analyze customer behavior — you will shape how the business responds to it. The opportunity is to move from fragmented insights to coordinated, scalable journeys where signals trigger action, combining agentic and human engagement. You’ll work across teams, data, and technology to turn customer understanding into measurable impacts, helping Qlik evolve toward more adaptive and increasingly autonomous customer experiences.
Requirements
- 7+ years of experience in digital experience, customer success, product led growth, or a related role
- Deep understanding of Qlik Talend Cloud journeys, or other Data Integration Platforms (e.g., Pipeline, Data Transformation, Data Products, ETL)
- Experience with journey mapping and customer experience design, with the ability to translate journeys into signals and actionable engagement strategies
- Proven ability to lead cross-functional initiatives and align stakeholders around customer outcomes and execution
- Strong analytical skills, with experience interpreting data to identify signals, insights, and opportunities for action
Responsibilities
- Define key Moments of Truth across the customer journey, aligned with strategic priorities set by the Journey Architect, to drive Onboarding, Adoption, Expansion, and Renewal
- Identify the signals that indicate customer progress, risk, and opportunity (product usage, engagement, technical health, etc.)
- Track customer progression across journeys, identifying drop-offs and opportunities for improvement
- Contribute to building agentic journeys, where signals automatically trigger the right action with minimal manual intervention
- Partner with cross-functional teams (Sales, CS, Product, Marketing) to align on journey priorities and execution
- Partner with Agentic Program Managers to translate signals and playbooks into scalable Agentic and Human-led initiatives
- Continuously optimize journeys based on data, performance, and feedback loops in alignment with the Journey Architect.
Benefits
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
- An extra “change the world” day plus another for personal development.
- Corporate Responsibility Employee Programs.
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
