Data and AI GTM - Customer Journey Lead

SAP • Vancouver, BC

11d • $187,700 - $399,600 • Hybrid

About The Position

We are excited to welcome a Data and AI GTM - Customer Journey Lead to our dynamic team. In this role, you will be at the forefront of shaping exceptional customer experiences by designing, orchestrating and optimizing the end-to-end customer journeys, particularly during platform transformations, post-merger integration (PMI), commercial change, and technology evolution scenarios. As a strategic, cross-functional leader, you are responsible for modeling customer journey, proactively identifying technical, commercial and operational risks, and designing targeted acceleration and incentive packages to guide customers through cohesive, value-driven experiences, safeguarding customer trust, continuity and long-term value realization. You will lead high‑impact customer engagement, onboarding, and retention initiatives, codifying successful outcomes into scalable frameworks and field assets that drive global impact. If you thrive in a fast‑paced, collaborative environment and are passionate about guiding customers on their journey toward the Autonomous Enterprise, this is a unique opportunity to make a lasting difference.

Requirements

• 4+ years of experience in GTM, sales, pre-sales, customer experience, consulting or business development roles.
• Bachelor’s degree in Technology, Business, Marketing, or related field.
• Strong program management and stakeholder coordination skills, effectively engaging technical, commercial, and partner teams to drive results.
• Experience with customer journey mapping and lifecycle design, translating strategy and customer insights into scalable execution.
• Executive communication and presentation skills, confidently articulating SAP strategies, simplifying complex concepts, and addressing challenging questions across business, technical and executive audiences.
• Strong commercial acumen, with deep understanding of enterprise buying cycles, complex deal structures, and value-based selling.
• Ability to develop high-impact content and visualizations for internal and external audiences.
• Working experience with enterprise software platforms, particularly in data, analytics, or AI; experience with data warehousing or master data management is a plus.
• Strategic, analytical, and problem‑solving skills, with ability to navigate ambiguity.
• High learning agility and adaptability in fast-changing business environments.

Nice To Haves

• experience with data warehousing or master data management is a plus.

Responsibilities

• Design and map end-to-end customer journeys spanning onboarding, cloud migration, solution expansion, data modernization and agentic AI transformation.
• Perform deep, multi‑dimensional impact analysis to anticipate and mitigate risks during solution transformations, platform migrations, commercial model shifts, and acquisitions, protecting business continuity, trust, and customer investments.
• Partner closely with cross-functional teams to align strategy, messaging and execution across the customer lifecycle.
• Drive GTM and commercial initiatives that optimize customer journeys, accelerate productive go-lives, and strengthen customer loyalty.
• Build service and incentive packages to facilitate customer transitions and adoption.
• Leverage customer insights, feedback, and performance data to identify pain points, uncover opportunities, and drive actionable recommendations.
• Develop targeted programs to improve customer satisfaction, engagement, and sustainable value realization.
• Promote best practices and innovative approaches to address customers’ specific business and technology challenges.
• Define, track, and report key success metrics to measure the impact of customer journey programs.
• Support training and enablement to ensure SAP field teams and partners are equipped to consistently deliver exceptional customer experiences on a global scale.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior