Jira Service Management Contractor (3 Months)

Arctiq • Duluth, GA

15d • Hybrid

About The Position

Arctiq is seeking an experienced Jira Service Management (JSM) Contractor for a 3-month engagement to lead the migration of their support operations from Zendesk to Jira Service Management. This role involves planning and executing the migration, configuring JSM, migrating workflows and historical data, optimizing service desk processes, and ensuring a smooth transition for end-users and support teams. Arctiq is a global, intelligence-driven technology services company specializing in Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. They focus on helping organizations operate, secure, and modernize complex environments by integrating various technological domains.

Requirements

• Proven experience leading Zendesk-to-JSM migrations.
• Strong hands-on expertise with Jira Service Management and Atlassian administration.
• Experience with workflow design, automation, integrations, and data migration.
• Ability to work independently and manage multiple stakeholders.
• Excellent communication and documentation skills.
• Strong experience with ITSM and ITIL process design and implementation.
• Hands-on experience integrating third-party ticketing systems.
• Candidates must be legally authorized to work in the country where they reside.

Responsibilities

• Lead the end-to-end migration from Zendesk to Jira Service Management.
• Assess and document current Zendesk workflows, automations, forms, SLAs, and reporting.
• Configure and customize Jira Service Management to meet business requirements.
• Plan and execute data migration, including tickets, knowledge base content, users, and historical records.
• Design and implement request types, queues, workflows, automations, and reporting dashboards.
• Partner with stakeholders to gather requirements and recommend best practices.
• Provide post-migration support, troubleshooting, and optimization.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed