JIRA Administrator - Mid
Nalley Consulting•Doral, FL
•Hybrid
About The Position
Join the Nalley Consulting team at Southcom HQ. This position involves deploying and configuring JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics. The role also includes integrating JIRA with other collaboration tools to ensure seamless data sharing and automated status updates, and submitting a JIRA System Implementation & Integration Report.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in JIRA administration.
- Knowledge and capability to configure, manage, and optimize JIRA as the primary ticketing system for Work Order tracking and workflow automation.
- Proficiency in JIRA administration, workflow development, permission management, and integrations with DevOps tools.
- Strong problem-solving and analytical skills.
- Demonstrated experience in configuring JIRA workflows, managing issue tracking systems, and integrating JIRA with GitLab, Confluence, or other DevOps tools.
- Experience with Agile methodologies, dashboard customization, and service-level agreement (SLA) monitoring.
Nice To Haves
- Atlassian Certified JIRA Administrator certification
- ITIL Foundation Certification
Responsibilities
- Deploy and configure JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics.
- Integrate JIRA with other collaboration tools, ensuring seamless data sharing and automated status updates.
- Submit the JIRA System Implementation & Integration Report, detailing system setup, integrations, and usage efficiency.
- Configure, manage, and optimize JIRA as the primary ticketing system for Work Order tracking and workflow automation.
- Develop JIRA workflows, manage permissions, and perform integrations with DevOps tools.
- Support issue resolution and system performance enhancements.
- Configure JIRA workflows, manage issue tracking systems, and integrate JIRA with GitLab, Confluence, or other DevOps tools.
- Monitor service-level agreements (SLAs).
Benefits
- Excellent medical, dental, and vision benefits
- PTO
- 11 paid federal holidays
- Tuition assistance
- Paid military-reserve leave
- Paid parental leave for birth or adoption
- 401k matching up to 5 percent of the base salary
- Flex time
- Company-paid short-term disability, long-term disability, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
