Jira Administrator

Booz Allen Hamilton•Arlington, VA

4d•Remote

About The Position

The Opportunity: Everyone is trying to “harness the cloud,” but not everyone knows how. As a cloud computing infrastructure architect, you know how to take advantage of cloud capabilities. On our team of experienced professionals, you’ll use cutting-edge enterprise cloud platforms to support your clients as they modernize their IT infrastructure and meet their most challenging missions. We’re looking for a Jira Administrator to help manage the Atlassian Jira platform, focus on configuration, user management, and system customization to meet business needs. This role is responsible for controlling workflows, screens, fields, and apps, and holding higher permissions than project administrators. The ideal candidate brings a strong blend of Jira administration, workflow engineering, and automation expertise, with the ability to operate in a fast-paced, high-visibility government environment. Key duties include but are not limited to enhancing productivity through automation, managing licensing costs, and ensuring efficient workflow design. Grow your skills at the leading edge of innovation.

Requirements

3+ years of experience administering Jira in a mid-to-large scale environment, including multiple teams and 50–100+ users
Experience as an Atlassian Global Administrator
Experience Jira workflows, schemes, such as permission, notification, and screen, and configurations
Experience Jira Automation or ScriptRunner, such as validators, post-functions, or custom logic
Experience Jira Query Language (JQL), and dashboard and report development
Experience with Jira Service Management (JSM) configuration and support
Experience supporting Agile delivery teams, such as Scrum, Kanban, or SAFe, through Jira configuration
Experience with Agile project management, lean development principles, and Scrum practices, including point estimations, sprint planning, retrospective meetings, and requirements gathering sessions
Knowledge of Atlassian Cloud or Data Center environments
Ability to translate functional requirements into technical Jira solutions
Secret clearance
Bachelor’s degree or 5+ years of experience as Jira administrator in lieu of a degree

Nice To Haves

Experience with DoD or IC
Experience with large-scale programs worth over $1M annually for government clients
Experience with Advana is a plus
Experience integrating Jira with Confluence, APIs, or DevOps toolchains
Experience in workflow optimization and process improvement
Experience managing or supporting enterprise-scale Atlassian environment
Ability to work with technical and non-technical stakeholders
Ability to be detail-oriented with a focus on delivering high-quality, reliable solutions
Possession of excellent collaboration skills

Responsibilities

Own and manage the Jira Software and Jira Service Management to support multiple delivery teams at scale
Design and implement scalable workflows, permission models, and configuration schemes aligned to program needs and agile operations requirements
Build and maintain automation solutions, such as Jira Automation or ScriptRunner to reduce manual processes and improve operational efficiency
Develop advanced dashboards and reporting using JQL and native tools to provide leadership with visibility into program health, velocity, and risks
Standardize Jira usage across teams by establishing best practices for backlog management, sprint tracking, and reporting structures
Partner with program leadership, product owners, and delivery teams to translate business needs into technical Jira solutions
Support Agile delivery by configuring Jira to enable Scrum, Kanban, and SAFe frameworks
Continuously assess and improve Jira configurations to enhance performance, scalability, and user experience
Manage user access, roles, and permissions in compliance with security and governance requirements
Provide technical guidance and support to users, troubleshooting issues and driving adoption of Jira best practices