Jira Administrator- LOA/LOB

Nevada System of Higher Education

1d•Onsite

About The Position

Truckee Meadows Community College (TMCC) is seeking applicants for a Jira Administrator. This position will provide specialized technical administration and optimization for the organization’s Jira Cloud enterprise instance. As our Jira Cloud footprint expands to include more departments across campus, this role is designed to manage the growing complexity of the platform and alleviate the administrative workload currently managed by the Server Administration team. The Jira Administrator will ensure the platform is scalable, secure, and optimized to meet the diverse needs of various campus stakeholders.

Requirements

3 years to 4 years of experience of Server Administration
Knowledge of Jira: ACP-620 – Managing Jira Projects for Cloud
Knowledge of JSM: Jira Service Management Agent Essentials
Proficiency in Jira Cloud Administration (Project, Workflow, Permission, and Notification schemes)
Experience with Atlassian Access and Organization management
Knowledge of Atlassian Marketplace apps and plugin management
Proficiency in Jira Automation and advanced querying (JQL)
Understanding of data security and access control best practices
Strong analytical and problem-solving skills
Ability to translate complex technical requirements into functional Jira configurations
Excellent communication skills for interacting with diverse campus stakeholders

Nice To Haves

Bachelor’s degree in Information Technology, or a related field (or equivalent professional experience)
Experience in Atlassian Cloud Administration
Jira: ACP-120 – Jira Administration for Cloud
JSM: ACP-420 – Managing Jira Service Projects for Cloud
Experience with API integrations and/or ScriptRunner

Responsibilities

Manage and maintain the Jira Cloud enterprise instance, ensuring high availability and performance
Lead the onboarding of new departments and campus units into the existing Jira Cloud ecosystem
Configure and manage users, groups, roles, and permission schemes.
Optimize workflows, issue types, screens, and fields to meet departmental requirements
Collaborate with the Server Administration team to ensure seamless integration with existing IT infrastructure
Troubleshoot complex technical issues related to Jira Cloud, Atlassian Access, and integrated apps
Develop and implement automation rules to streamline departmental processes
Perform regular audits of user access and permission configurations
Manage the installation, configuration, and maintenance of Jira add-ons/apps
Create and maintain standardized templates for new project requests
Develop and maintain comprehensive documentation for Jira configurations and processes
Monitor system performance and manage Atlassian Cloud usage/licensing
Assist departments in designing custom dashboards and reporting tools
Provide technical support and "how-to" guidance to power users and department leads
Analyze and resolve configuration conflicts during departmental migrations/onboarding
Develop and execute a long-term roadmap for Jira Cloud scaling and feature adoption
Create training materials and conduct workshops for new campus users
Research and recommend new Atlassian products or integrations to improve campus productivity
Assist in the migration of legacy data or workflows from other platforms into Jira Cloud
Collaborate with campus leadership to establish governance policies for Jira usage

Benefits

Health Insurance options, including dental and vision
Health Insurance
No Social Security deduction, FICA-alt retirement at 7.5%- no matching
Sports and Fitness Center with annual or monthly membership options for employee and spouse/domestic partner.
ComPsych supports employees through life's difficult moments.
Grant-in-Aid: TMCC is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents.
Free parking on all TMCC campus locations.
No State income tax

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