SPY-6 Jira Administrator

RTX•Marlborough, MA

5d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. We are looking for a driven and talented individual contributor to become a part of our SPY-6 Capabilities Integrated Product Team, an essential component of our development and delivery framework, as a Jira Administrator and process engineer for the SPY-6 Family of Radars. In this role, you will collaborate closely with the SPY-6 program to develop and implement Jira solutions and document program processes and procedures, working together with the various stakeholders to identify and establish solutions that function effectively for both planning and development initiatives. The Department’s mission is to provide world class Radar Capabilities to be used in military systems deployed at sea and on land. Our teams employ an Agile Scrum process to rapidly design, code, integrate and test capabilities on a continuous basis into a mature solution for our customers. This position is full-time on-site in Marlborough Massachusetts.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
Jira Administrator experience in configuring workflows, permissions and issue types to meet specific project requirements.
Experience with Jira automation features, including scripting languages like Groovy (for ScriptRunner) or JavaScript.
Experience with Jira Dashboards and Structure plugin.
Experience with Agile and Scrum principles to support workflows and team processes in Jira.
The ability to obtain and maintain an Interim Secret U.S. Government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Nice To Haves

Atlassian certification for Jira Administration
Analytical thinking to troubleshoot and resolve problems in Jira configurations or integrations.
Experience managing multiple Jira instances, especially in complex environments.
Understanding of project management principles to align Jira configurations with organizational goals.
Understanding Agile/Scrum principles to configure Jira projects and workflows that support iterative development.
Ability to adjust Jira to match the needs of Agile teams (e.g., sprints, kanban boards, backlog grooming).
Ability to create and manage custom scripts and automation rules to enhance Jira functionality.
Experience integrating Jira with other tools (e.g., Confluence, Jenkins, GitLab).
A quick thinker who can handle high-pressure scenarios and deliver results.
Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
Ability to translate technical concepts into user-friendly language.
Willingness to work closely with cross-functional teams, including developers, project managers, and system administrators.

Responsibilities

Managing user accounts and permissions, including handling onboarding and offboarding to EIM/AD groups.
Ensuring alignment and standardization across all Jira projects, both unclassified and on the Information System (IS).
Regular maintenance to ensure optimal system performance and reliability.
Providing direct user support, answering questions, resolving issues, and offering training as needed or requested.
Designing, implementing, and maintaining workflows, permissions, and project structures to meet SPY-6 specific requirements.
Managing integrations with other tools, such as Confluence, GitLab, and others.
Implementing necessary customizations and addressing enhancement requests to improve system functionality including use of plugins: Structure, Project Configurator, ScriptRunner, JSU Automation.
Creating and maintaining dashboards, reports, and queries to meet reporting needs, gather metrics, and provide actionable insights.
Facilitate data transfers to and from Information Systems (ISs).
Developing and maintaining comprehensive documentation for system configurations, processes, and user guides.
Monitoring system performance and usage to proactively address potential issues.
Creating and maintaining scripts to automate processes or enhance functionality where needed.
When approved, refactor current implementations that don’t adhere to our development best practices.