Jira Admin

InnoSoul•Columbia, SC

1d•Onsite

About The Position

The SCDHHS Bureau of Medicaid Systems requires an Atlassian Systems Administrator to support, configure, and operate the Atlassian tools being used by the agency's major software development and implementation projects. The Atlassian Systems Administrator will perform all aspects of Atlassian tool deployment, configuration, customization, operations, monitoring, and support, working with the hosting and infrastructure vendor as required. SCDHHS uses Atlassian tools for issue/enhancement tracking, task tracking, test tracking, requirements traceability, technical and operational documentation, and code management. Candidates for this position must be capable of performing all aspects of Atlassian tool deployment, configuration, customization, operations, monitoring, and support.

Requirements

1 year experience on-premises Jira administration, configuration, usage, and maintenance in a Linux environment
1 year experience on-premises Confluence administration, configuration, usage, and maintenance in a Linux environment
Linux command-line/terminal
Familiarity with additional Atlassian tools: Bamboo, FishEye, BitBucket
Experience implementing Jira and Confluence upgrades
Jira reporting and dashboards
Knowledge of Atlassian product licensing methodology
Ability to clearly and effectively communicate with stakeholders with varying technical knowledge
Ability to clearly and regularly communicate task/project status

Nice To Haves

Experience documenting processes and procedures, runbooks, etc.
Experience configuring products based on a business requirements document
Experience with application monitoring and alerting
Experience interacting with enterprise change management processes, including presentation to a Change Approval Board
Ability to self-prioritize tasks and projects based on understanding of user needs and impacts to teams
Relevant Atlassian certifications

Responsibilities

Perform day-to-day configuration and support of the on-premises Jira and Confluence instances and installed add-ons
Monitor and respond to incoming requests for configuration and assistance from users
Provide subject matter expertise and support to teams using other Atlassian tools, to include BitBucket, Bamboo, and FishEye
Ensure upgrades and updates to the Atlassian tools and add-ons are tested and implemented timely
Develop, document, and follow standard processes, procedures, runbooks, etc. for operating the Atlassian tools, including change and incident management
Identify opportunities to streamline and standardize the configuration of the tools; eliminate extraneous configurations; and maintain optimal performance
Product installation and maintenance
Regular version upgrades, following the agency's change management processes
Monitoring and incident response/communications
End-user support and training, as needed
Subject matter expertise for Atlassian tools and plug-ins
Maintaining an awareness of the agency's license agreements with Atlassian and notifying management of upcoming expiration/renewals
Installing and configuring plug-ins/extensions
Configuring the tools based on team needs
Building and providing dashboards and reports
Identifying opportunities for integration with other tools in use and performing that integration (notifications to Microsoft Teams or Slack, integration with Outlook, etc.)