Senior Platform Jira Admin

RTX•Concord, MA

3d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. We are looking for a driven and talented individual contributor to become a part of our DevSecOps Team, an essential component of our software development and delivery framework, as a Jira Administrator. In this role, you will collaborate closely with the Radar Digital Product Line (RDPL) programs to develop and implement solutions across multiple Jira servers, working together with the Platform Engineering team to identify and establish solutions that function effectively within a shared server environment used by programs across one of the largest Information System (IS) in the Northeast. The Department’s mission is to provide world class Radar Software to be used in military systems deployed at sea and on land. Our software teams employ an Agile Scrum process to rapidly design, code, integrate and test capabilities on a continuous basis into a mature solution for our customers. This position is full-time on-site in Marlborough Massachusetts or Tewksbury Massachusetts.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
Experience as a Jira Administrator, including configuring workflows, permissions, and issue types to meet project requirements.
Experience in Jira automation features and scripting languages such as Groovy (for ScriptRunner) or JavaScript.
Experience with Software Development Lifecycle (SDLC) processes, especially related to scripting languages.
Experience with Jira dashboards and the Structure plugin.
Experience with configuration management tools (e.g., Git, GitLab).
Experience with Agile and Scrum principles for supporting workflows and team processes within Jira.
Active and transferable U.S. government-issued Interim Secret security clearance is required prior to the start date.
U.S. citizenship is also required as eligibility for a security clearance is mandatory.

Nice To Haves

Strong analytical thinking for troubleshooting and resolving Jira configuration or integration issues.
Knowledge of CI/CD pipelines and tools such as Jenkins or GitLab CI/CD.
Experience managing multiple Jira instances in complex environments.
Understanding of project management principles to align Jira configurations with organizational goals.
Strong grasp of Agile/Scrum principles to configure Jira for iterative development (e.g., sprints, Kanban boards, backlog grooming).
Skills to create and manage custom scripts and automation rules for enhanced Jira functionality.
Experience with integrating Jira with other tools (e.g., Confluence, Bitbucket, Jenkins, GitLab, or other DevOps tools).
Familiarity with APIs to create custom integrations.
Ability to quickly assess situations and deliver results, even under pressure.
Strong written and verbal communication skills to effectively interact with both technical and non-technical stakeholders.
Capability to translate complex technical concepts into clear, user-friendly language.
Willingness to collaborate closely with cross-functional teams.

Responsibilities

Oversee user accounts and permissions, including onboarding and offboarding to EIM/AD groups.
Ensure alignment and standardization across all Jira projects (both unclassified and information systems (IS), including maintaining and updating synchronization automation for configurations and issues.
Perform regular system maintenance to ensure optimal performance and reliability.
Provide direct user support, resolve issues, answer questions, and offer training as needed.
Design, implement, and maintain workflows, permissions, and project structures tailored to program-specific needs.
Assist with system upgrades to ensure smooth transitions and minimal disruptions.
Manage integrations with other tools like Confluence, GitLab, and other DevOps platforms.
Implement customizations and address enhancement requests to improve system functionality, including leveraging plugins such as Structure, Project Configurator, ScriptRunner, and JSU Automation.
Develop and maintain dashboards, reports, and queries to meet reporting needs and provide actionable insights.
Create and maintain comprehensive documentation for system configurations, processes, and user guides.
Monitor system performance to proactively address potential issues.
Develop and maintain scripts to automate processes or enhance functionality.
Refactor existing implementations to align with software development best practices, as approved.