JEWELRY/SALES SPECIALIST

The Kroger Co.•Bothell, WA

About The Position

Fred Meyer Jewelers sales professionals provide an approachable, special, and lasting fine-jewelry experience. They help customers celebrate meaningful moments, create interest in the company’s products, and achieve personal sales targets. The company provides training in sales techniques, product knowledge, and skills to support success and a refreshing, uplifting shopping experience. The role requires demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of self and others. The position combines customer service and sales with jewelry and watch services, point-of-sale transactions, merchandising, inventory, store opening and closing procedures, and basic housekeeping. The specialist works with teammates toward store goals and must be flexible to work any shift, including weekends, holidays, and overtime. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or GED.
At least 18 years of age.
Commitment to excellence, desire to grow, and ability to provide a refreshing shopping experience.
Goal-oriented, sales-driven, and passionate about succeeding.
Ability to pass a drug test.
Ability to maintain confidentiality.
Accuracy and attention to detail.

Nice To Haves

Sales, retail, and/or jewelry experience.

Responsibilities

Model Customer 1st behavior and deliver and encourage excellent customer service.
Achieve personal sales targets, including targets for credit applications and protection plan attachment rates.
Promote Diamond Parties and special events with every customer.
Work with teammates toward store goals, foster a positive working atmosphere, and support team performance.
Build lasting emotional connections with customers through clienteling.
Provide customers with product knowledge, features, and benefits when presenting merchandise.
Advise customers on jewelry and gem quality, cuts, and value, and assist with selecting gem mountings or settings.
Attend required monthly meetings.
Operate the point-of-sale system and take payment or obtain credit authorization.
Inspect and clean customers’ jewelry.
Provide estimates for jewelry and watch repairs.
Replace watch batteries and adjust watch bands.
Follow receiving and processing procedures.
Display merchandise and promotional materials according to corporate merchandising plans.
Perform business opening and closing procedures as outlined in the Policy and Procedures Guide.
Perform basic housekeeping, including vacuuming carpets, cleaning display surfaces and merchandise, and washing windows.
Maintain location safety and security by following Loss Prevention and Security policies and procedures.
Participate in inventory and complete case counts.
Work any shift, including weekends, holidays, and overtime.
Perform the essential functions of the position with or without reasonable accommodation.