Jewelry Quality Control Specialist
About The Position
As Jacques Marie Mage expands beyond eyewear into jewelry and leather goods, we are seeking a detail oriented and hands-on Jewelry-Quality Control Specialist to own this category end to end at our Los Angeles warehouse. This role is responsible for the full lifecycle of jewelry in the warehouse: from quality control and repairs to packaging readiness, ensuring our newest categories are handled to the same exacting standards as our eyewear. The ideal candidate combines craftsmanship, strong communication skills, and the judgment required to handle high-value goods with care and discretion. This position is on-site in our Downtown Warehouse and reports to the Senior Director of Operations.
Requirements
- 2–4 years of experience in luxury goods, specifically jewelry.
- Hands-on experience repairing jewelry, or a demonstrated aptitude for fine detail work with precious metals.
- Strong quality control instincts and exceptional attention to detail.
- Demonstrated experience handling high-value or secure inventory with integrity and discretion.
- Strong written and verbal communication skills, with the ability to coordinate across global teams and time zones.
- Working knowledge of inventory systems (NetSuite preferred) and proficiency in Microsoft Excel and Word, with intermediate overall computer skills.
- Physically able to complete required tasks such as walking, lifting, bending, and working in a fast-paced environment.
- Must be proficient in English, both speaking and writing, with professional email etiquette (Gmail).
Responsibilities
- Category Ownership: Be the go-to person for all Jewelry related questions in our warehouse.
- Quality Control: Perform quality control on all incoming and outgoing jewelry, ensuring every piece meets JMM standards before receipt into stock or shipment to customers and galleries.
- Repairs: Repair jewelry as needed.
- Coordinate with external vendors for repairs that cannot be completed in-house, managing the repair through to completion.
- Ensure packaging for jewelry is always on hand, monitoring stock levels and flagging replenishment needs in advance.
- Work closely with Supply Chain and other internal teams to communicate issues and updates on this category in the warehouse.
- Build the QC standards themselves: a documented inspection checklist per product type, a defect library with photos (what counts as critical vs. minor for a clasp, a solder joint, an edge paint flaw), and pass/fail criteria — so QC survives beyond one person's eye.
- Track and report defect trends by vendor and product, turning QC from gatekeeping into vendor accountability (defect reports, corrective action requests).
Benefits
- Health Coverage: Medical, dental, and vision plans with up to 100% employer contribution and FSA options.
- Retirement Plan: 401(k) with 4% company match after 90 days.
- Life & Disability Insurance: Company-paid life insurance plus optional long-term disability coverage.
- Eyewear Perks: Access to exclusive seasonal product allowances and discounts.
- Employee Assistance Program: 24/7 confidential support services.
- Additional Benefits: Pet, auto, and home insurance, commuter benefits, identity theft protection.
- Time Off: Major holidays, birthday off, vacation, sick time, and winter break.
- Community Engagement: Volunteer opportunities through the JMM Stewardship Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
